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About the Role
This role is responsible for driving sales strategies, managing the sales team, and achieving revenue goals for the hotel. You will act as a hotel ambassador, build community relationships, and collaborate with various internal teams to ensure strategic alignment and maximize revenues.
Responsibilities
- Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges.
- Develop marketing and PR initiatives to support sales strategies and activities.
- Establish a sense of urgency with the team to understand and anticipate needs.
- Work directly with the Regional Director of Sales + Marketing (RDSM) and General Manager in building a clear and credible vision for the hotel.
- Handle specific accounts assigned by the RDSM.
- Handle assigned market segment based upon experience and depth of contact base to benefit the hotel.
- Recommend sales/pricing strategies, service, and product improvements based on knowledge of the competitive set.
- Achieve the group rooms and catering revenue budget for the hotel.
- Align with the People & Culture Department (HR), structures, and systems to achieve strategic goals and maximize all revenues.
- Consistently review shifts in market mix with revenue and operations teams and make deployment/pricing recommendations.
- Communicate specific account needs to IHG Corporate Sellers to impact revenues.
- Identify key markets and support deployment and travel schedule strategies.
- Direct all Public Relations efforts including management of the Public Relations firm and collaboration with the Kimpton Home Office PR team.
- Develop appropriate revenue/production goals with RDSM support and approval.
- Work with DORM and Director of Catering on monthly, quarterly, and annual rooms, budgets, and forecasting.
- Manage departmental budgets including forecasting monthly expenses and explaining variances on P&L.
- Pull and analyze relevant data to develop and recommend appropriate actions.
- Assist with individual quarterly action plans and quarterly Kimpton Check-Ins for your team.
- Ensure accurate and detailed notes/traces of accounts are maintained via Opera and Delphi databases.
Requirements
- 5 years of sales experience.
- Excellent verbal and written communication skills.
- Computer literacy.
- Working knowledge of Delphi sales software, Microsoft Office Suite, Tableau etc.
- Ability to encourage, lead and develop a team by example.
- Well organized, detail oriented with excellent follow-up and communication skills.
- Ability to convert vision into specific and tangible actions.
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
- Ability to adapt rapidly to evolving market dynamics and needs.
Skills
- Sales Strategy
- Team Leadership
- Revenue Management
- Marketing
- Public Relations
- Budget Management
- Data Analysis
- Interpersonal Skills
- Adaptability
Location
- San Francisco
Work Type
- Full-time
Experience Level
- 5 years of sales experience
Education Level
- Bachelor's degree in Hotel Administration or Business preferred.
About the Company
- We believe heartfelt, human connections make people's lives better.
- Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart.
- Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
- We seek out and celebrate people of all kinds who share a knack for creativity and self-leadership.
- We foster a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
Equal Opportunity
- Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests.
- We encourage each of our employees to understand, accept, and celebrate differences among people.
- We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.