Patient Service Representative - SJRH Medical Practices
St. John's Riverside Hospital · NY, US
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About the Role
St. John's Riverside Hospital is seeking a dedicated individual to join their team, contributing to a tradition of compassionate healthcare and utilizing state-of-the-art medical technology. The hospital serves the Westchester community with a commitment to providing advanced medical services and patient-focused care.
Responsibilities
- Greet incoming patients in a friendly and professional manner.
- Instruct patients on completing paperwork.
- Obtain complete and accurate patient information for billing and demographics.
- Update patient demographics and insurance information as needed.
- Answer all incoming calls in a friendly and professional manner before the third ring.
- Provide accurate information to callers in a customer-oriented manner.
- Route calls to the intended recipient in a timely and accurate manner.
- Complete administrative duties to ensure smooth patient visits, accurate billing, and an organized front office.
- Collect co-pays at the time of visit according to patient insurance guidelines.
- Verify eligibility for every visit.
- Process referrals for patients as requested.
- Process all tests needing authorization with appropriate paperwork to the correct designee.
- Confirm appointments for the next day.
- Create charts for new patients or locate charts for returning patients.
Requirements
- High school graduate or equivalency required; college preferred.
- Knowledgeable in medical health insurances.
- Basic medical terminology and computer knowledge.
- Excellent communication and customer service skills.
- Experience with a high-volume call center.
- Minimum 2 years of registration experience within a medical setting (doctor’s office, hospital).
- Bi-Lingual (Spanish/English) preferred.
- Must work with a sense of urgency.
- Strong MS Office (Word, Excel) as well as medical database experience required.
- Must have a valid driver's license and access to a vehicle for travel throughout Westchester County for business purposes.
Skills
- Medical Terminology
- Computer Knowledge
- Communication Skills
- Customer Service Skills
- MS Office (Word, Excel)
- Medical Database Experience
Location
- Westchester County
Work Type
- Full-time
Experience Level
- Minimum 2 years of registration experience within a medical setting
Education Level
- High school graduate or equivalency
- College preferred
About the Company
- St. John's Riverside Hospital is a leader in providing high-quality, compassionate healthcare utilizing the latest, state-of-the-art medical technology.
- Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington.
- St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.
- Founded in the 1890's, St. John's has been an integral part of the community.
- The hospital's vision, mission and value is to provide the community with the most advanced medical services available.
- St. John's Riverside Hospital built itself around an early foundation of nursing and community service.
- The Cochran School of Nursing, founded in 1894, is the oldest hospital-based school of nursing in the metropolitan area.
- St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.
- St. John’s Riverside Hospital staff is committed to making life better for all patients.
- The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.
- Personalized care together with advanced technology is what it means to be Community Strong.
Equal Opportunity
- St. John’s Riverside Hospital is an equal opportunity employer.
- We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, creed, color, national origin, sex, age, disability, marital status, or other legally protected classification in accordance with applicable federal, state, and local law.