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About the Role

The Family Care Manager is the primary point of contact for families referred by the Department of Social Services who have complex needs such as housing instability, financial instability, unmet health and mental health needs, and family stressors.

Responsibilities

Build strong, trusting relationships with families presenting with intensive or complex needs, serving as a single, consistent point of contact to reduce duplication of services.
Conduct thorough intake and ongoing assessments to identify family strengths, needs, and barriers.
Develop integrated service plans that streamline supports and reduce involvement from multiple programs.
Act as the lead coordinator to connect families with essential resources (housing, healthcare, education, financial support, legal services, etc.) while consolidating services across agencies and minimizing fragmentation.
Represent family needs within child welfare, criminal justice, healthcare, school, and social service systems to ensure services are unified, family-centered, and non-duplicative.
Provide timely intervention in urgent situations, help families de-escalate crises, and work toward long-term stability through consistent follow-up and coordinated care.
Support caregivers in strengthening parenting, communication and coping skills, with the goal of increasing family resilience and decreasing reliance on multiple outside programs.
Work closely with community partners to align services, share information (as permitted), and coordinate efforts to families experience a seamless system of care.
Maintain detailed, timely case records that track progress, service reduction, and family outcomes, ensuring compliance with program and funding requirements.
Deliver all services in a way that is trauma-informed, culturally responsive, and respectful of family values and identities.

Requirements

Minimum of 2-3 years of experience working directly with children and families, particularly those impacted by trauma, poverty, domestic violence, child welfare, or other complex needs.
Experience in case management, advocacy, counseling, or family support services strongly preferred.
Equivalent combinations of education, training, and professional experience will be considered.

Experience Level

2-3 years

Education Level

Bachelor's degree in social work, human services, psychology, or a related field preferred but not required.

Benefits

3 weeks PTO in your first-year, 4 weeks in your second year.
48 hours of wellness time annually.
96 hours of sick time annually.
10 Holidays off per year including 1 Floating Holiday.
Agency sponsored life and dental insurance for employees, family plans are also available.
6 Different Health Insurances to choose from.
Sabbatical: After 5 years of service, you are eligible for 4 Weeks of Paid Time Off that doesn't go against your other PTO.