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About the Role

Assigned as the owning adjuster when injury exposure is identified, this role handles first and third-party cases appropriate for resolution with an independent settlement limit of up to $50,000. The position supports the claims organization by handling Small Claims related matters to conclusion and may own claims of low complexity when supporting catastrophes. The role also involves handling first-party non-liability-based injury claims (Medical Payment and PIP).

Responsibilities

Assigned as owning adjuster when injury exposure is identified.
Handles first and third-party cases with an independent settlement limit of up to $50,000.
Handles claims in multiple states including licensed and statutory states.
Handles homeowner liability low complexity property damage claims.
Supports the claims organization by handling Small Claims related matters to conclusion.
May own claims of low complexity when supporting catastrophes.
May handle first-party non-liability-based injury claims (Medical Payment and PIP).
Manages communications in writing, by telephone, and by electronic means.
Handles mostly simple to moderate 1st and 3rd party auto liability cases involving injury with unrepresented and attorney-represented claimants.
Assists in catastrophes related activities including handling simple homeowner losses.
Responsible for handling, managing, investigating, negotiating, settling, and/or resolving injury claims with exposure valued less than $50,000.
Manages productivity by seeking claim assignments through designated queues in the claim system.
Triage is self-managed and not automated in the claims system.
Makes coverage determinations and advises customers on proper course of action related to coverage issues.
Conducts investigative work of a complex nature, including interviewing witnesses, obtaining and analyzing evidence (e.g., medical records), and deciding whether an independent medical examination is warranted.
May represent the insured and/or the company at settlement conferences on rare occasions.
May appear at and represent the insureds at arbitrations and trials on rare occasions.
May provide testimony in a deposition setting on rare occasions.
Evaluates potential for subrogation and initiates initial notice of subrogation request.
Makes final decisions to settle within settlement authority, without supervisory approval, and develops negotiating strategies.
Presents cases in Committee setting when seeking above settlement authority level.
Independently negotiates and settles claims after presenting in Committee.
Travels as needed for the role, including divisional/team meetings and other in-person meetings.
Fulfills business needs, which may include investing extra time and helping other teams.

Requirements

High school diploma or a combination of education and 2+ directly relevant work experience.
2 years of related professional experience.
2 years of claims experience.
Strong analytical, problem-solving, and organizational skills.
Strong ability to work independently.
Strong decision-making ability.
Strong customer service orientation.
Basic math and computer skills.
Ability to type 30 wpm.
Proficient oral and written communication skills.
Good command of the English language.
Ability to function in a team environment.
Ability to successfully complete training courses pertinent to job duties.
Developing understanding of statutory and regulatory requirements.
Ability to travel on rare occasions.
Ability to work extended hours and/or weekends.
Authorization to work indefinitely in the U.S.
Must not require immigration support (e.g., H-1B, TN, STEM OPT Training Plans).

Skills

Analytical skills
Problem-solving skills
Organizational skills
Independent work ability
Decision making ability
Customer service orientation
Basic math skills
Computer skills
Typing (30 wpm)
Oral communication skills
Written communication skills
English language proficiency
Teamwork ability
Training completion
Understanding of statutory and regulatory requirements
Understanding of AAA claims policies and procedures (preferred)
Casualty experience (preferred)

Location

Colorado - Home Teleworkers
Alabama - Home Teleworkers
Arizona - Home Teleworkers
Arkansas - Home Teleworkers
California - Home Teleworkers
Connecticut - Home Teleworkers
Delaware - Home Teleworker
District of Columbia - Home Teleworkers
Florida - Home Teleworkers
Georgia - Home Teleworkers
Idaho - Home Teleworkers
Indiana - Home Teleworkers
Iowa - Home Teleworkers
Kansas - Home Teleworker
Kentucky - Home Teleworkers
Louisiana - Home Teleworkers
Maine Home Teleworkers
Maryland - Home Teleworkers
Massachusetts - Home Teleworkers
Michigan - Home Teleworkers
Minnesota - Home Teleworkers
Mississippi - Home Teleworker
Missouri - Home Teleworker
Montana - Home Teleworkers
Nebraska - Home Teleworkers
Remote (United States, excluding Hawaii and Alaska)

Work Type

Remote
Virtual environment
Home-Flex roles

Experience Level

2+ years of directly relevant work experience
2 years of related professional experience
2 years of claims experience
1+ years casualty experience (preferred)

Education Level

High school diploma
BA/BS in business, insurance or related area, or equivalent combination of education and experience (preferred)

Salary/Compensations

National average salary range: $62,460.00-$69,400.00
Starting pay range across all states: $62,460.00-$83,400.00
Colorado specific job range: $62,460.00 - $76,550.00
Opportunity for company-wide annual discretionary bonus (up to 7% of eligible pay)

Benefits

Total compensation package
Annual bonus eligibility for most roles
401(k) with a company match

About the Company

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States.
We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.
We foster a collaborative, inclusive culture where strengths have room to grow and ideas can drive real impact.
We are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
We believe in growth for everyone, with leaders and mentors partnering with employees to align interests, unlock development opportunities, and support long-term success.
We embrace a remote-first culture through our Flexible Workplace.
An inclusive and welcoming workplace is the cornerstone of our success.
We are taking bold action to build more resilient communities and reduce our environmental impact.

Equal Opportunity

CSAA Insurance Group is an equal opportunity employer.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.