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About the Role

Help CDW Canada sellers turn opportunities into meaningful customer outcomes by acting as a trusted commercial navigator for hardware and software. You will connect sellers with the right people, uncover opportunities within existing customer environments, and drive renewals and growth initiatives.

Responsibilities

Proactively review install-base and renewal opportunities with sellers, identifying expansion, refresh, and modernization needs.
Clarify customer opportunities and connect account teams with appropriate CDW resources.
Serve as a dependable contact for CDW sellers across hardware and software, navigating partner programs and coordinating follow-up.
Route commercial questions or technical requirements to the right specialists.
Ensure opportunities progress through accurate deal registration, program and deal-process coordination, timely follow-up, and clear handoffs.
Take ownership of the next action within agreed processes and responsibilities.
Participate in Customer Success Advocate activities using the Gainsight customer-success platform to support client conversations about usage and adoption.
Document insights and surface opportunities to help customers gain more value.
Develop commercial and technical fluency through sales learning and training.
Complete quarterly IBM badge requirements and apply knowledge to seller and customer conversations.
Support quarterly business reviews by maintaining activity and opportunity information, preparing updates, and following through on agreed actions.
Help track progress in partner revenue growth, profitability, and net-new customer activations.

Requirements

Demonstrate curiosity, sound commercial judgment, and dependable execution.
Possess clear communication and relationship-building skills, including listening to customer needs, asking useful questions, and working constructively with sellers, partners, and specialists.
Exhibit a proactive approach to finding opportunities and following through.
Demonstrate organization and attention to detail to manage several priorities, accurate records, and timely handoffs.
Be comfortable using business systems and interpreting activity and opportunity information to prioritize work, spot gaps, and communicate progress.
Show a willingness to learn hardware, software, and partner processes.
Complete ongoing learning and badges.
Recognize when to involve a technical or commercial specialist.
Bring a learner's mindset and a willingness to engage with ever-evolving technology and tools.
Embrace AI as a partner, be open to experimentation, and have a shared interest in learning together on AI.
Be ready to explore, adapt, and grow as AI is integrated responsibly and effectively into work.

Skills

Hardware and software knowledge
Partner program navigation
Deal registration
Customer success platform usage (Gainsight or similar)
Sales learning and training
Business systems usage
Commercial problem-solving
Customer conversations
AI mindset

Location

Canada

Work Type

Full-time

Experience Level

Depending on experience and skill set

Salary/Compensations

OTE $92K-$94K

About the Company

CDW is a Fortune 500 technology solutions provider helping organizations achieve what’s possible through technology.
CDW acts as one—building trust, speaking candidly, and working together.
CDW plays to win—focusing on what matters most and delivering for customers.
CDW thinks forward—staying curious, moving fast, and continuously learning.
CDW believes meaningful work happens when people feel supported, heard, and empowered.
CDW is a full-stack, full-lifecycle technology partner with deep expertise, strong relationships, and broad industry knowledge.
CDW offers a collaborative environment where work matters, growth is supported, and contributions shape what’s next.
CDW's goal is to create a culture where AI enhances—not replaces—human creativity and decision-making.

Equal Opportunity

CDW is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.