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About the Role

The Client Services Support Coordinator will collaborate with team members to develop and execute RPM’s corporate and regional property operations and marketing strategies and content for new business opportunities.

Responsibilities

Provide general support to the Client Services Sales team to assist and serve clients and the company on new business opportunities.
Organize and maintain the Client Services library of support resources.
Manage new business projects, maintaining daily contact with stakeholders to understand their needs and goals, ensuring cohesive and comprehensive deliverables for clients.
Provide strategic oversight for brand, creative direction, marketing, operational content, and communication.
Track multiple project components while managing overall workflow, emphasizing attention to detail and organization.
Manage time effectively to meet deadlines for all new business initiatives.
Act as a liaison between the client and company team members.
Assist with preparing pitch material completion by creating content for pitch decks, interfacing with leadership, operations, and marketing.
Develop and produce professional proposals and supporting materials for clients in numerous markets.
Participate in property operations and marketing strategy sessions, writing content and making edits/updates on proposals and presentations.
Shop competitors for potential projects, when needed.
Ensure best practice sharing and adoption across pitch and/or proposal collateral.
Stay informed on multifamily, economic, market, and demographic trends.
Assist with department projects as needed.
Assist with client-specific deliverables, reporting, and market research.

Requirements

Bachelor's degree from a four-year college or university; experience may substitute for education.
Two years of experience in a corporate environment, preferably in real estate or multifamily.
InDesign experience required, with the ability to create and edit professional marketing materials and design assets.
Ability to quickly grasp new concepts, processes, and technologies.
Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
Knowledge of marketing concepts such as branding, market research, and competitive positioning.
Skilled in Microsoft Suite, Adobe Suite and ability to learn new programs.
Ability to communicate effectively verbally and in writing to all levels of leadership.
Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced and professional environment.
Ability to ensure accuracy and quality in all new business materials, including proofreading and ensuring consistency with brand guidelines.
Ability to self-motivate, driving tasks and projects to completion without external direction.
Ability to be reliable and professional in all aspects of work, maintaining a focus on quality, timeliness, and accountability.
Skilled in building strong relationships, conveying complex ideas clearly, and adapting communication styles to suit diverse audiences.
Skilled in research, analytics, and problem-solving.
Ability to work both independently and as part of a team in a deadline-driven environment.
Ability to create engaging content across various platforms, including written, visual, and multimedia formats, using tools such as Canva or Adobe Creative Suite.
Ability to craft and deliver strategic and creative presentations tailored to executive audiences.
May be required to sit for extended periods of time.
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
Must be able to operate a computer, keyboard, mouse, and other office equipment.
Must be able to read documents, computer screens, and data.
Must be able to hear and understand verbal communications in person and over the phone or computer.
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires.
A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Skills

InDesign
Microsoft Suite
Adobe Suite
Canva
Project Management
Time Management
Organization
Communication
Relationship Building
Research
Analytics
Problem-Solving
Content Creation

Location

Austin
Dallas
Atlanta
Phoenix

Work Type

Hybrid

Experience Level

Two years of experience

Education Level

Bachelor's degree

Benefits

Top industry pay
Comprehensive benefits
Path of upward mobility via career training and education
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

About the Company

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success.
Join RPM Living and experience exceptional benefits designed to enhance your life.
RPM Living participates in E-Verify.

Equal Opportunity

RPM Living is an Equal Opportunity Employer.