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About the Role

As a Senior Bookseller at Barnes & Noble, you are an integral member of the bookselling team, acting as a go-to resource for customers and colleagues. You will welcome customers, connect readers with titles, maintain store presentation, and ensure efficient store operations. This role involves leading by example in customer service and sales objectives.

Responsibilities

Welcome customers in a cheerful and helpful way.
Answer customer questions.
Connect readers with the right titles and products.
Act as a resource for other booksellers, providing guidance and informal feedback.
Maintain the attractive presentation of the store.
Ensure the efficient running of the bookstore.
Operate registers with enthusiasm and recommend key titles or Membership benefits.
Master operational competencies including using technology, refreshing book presentations, maintaining product categories, running a register, supporting delivery receiving and unpacking, finding products, and supporting the café team.
Understand and apply loss prevention procedures and de-escalation techniques.
Use book knowledge of varied subjects and categories to engage customers.
Maintain and present books in an interesting and attractive manner.
Become proficient across all sections of the bookstore for effective recommendations.
Sell books positively, supporting key titles.
Model and communicate support for key sales objectives like Monthly Picks, Book of the Year, Membership, and pre-orders.
Use knowledge of ETG, SHC, Media and Newsstand to maintain sections and backstock.
Comply with all company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Fill scheduling gaps when able, being flexible and responsive to store needs.
Demonstrate a positive and willing approach to work.
Be supportive and considerate of colleagues.
Be cheerful with customers.
Show aptitude and willingness to learn new skills and acquire new knowledge.
Act as a resource for booksellers and baristas, raising concerns to leadership.
Be curious, continuously learn, and demonstrate ambition and initiative.
Enjoy being a bookseller.
Master operational competencies of a Barnes & Noble bookseller.
Be proficient in using varied technology, including registers, computers, tablets, programs, and other tools.
Troubleshoot routine technology issues.
Proactively refresh book presentations and grow merchandising skills.
Maintain cleanliness throughout the store.
Maintain and refresh the presentation in gifting, toys, and other product categories.
Support the receiving and unpacking of deliveries.
Anticipate issues and adjust approach for efficient and accurate shelving.
Find books and other products with ease and accuracy.
Quickly identify alternative options when products are out of stock.
Support the café team willingly and effectively when needed.
Understand loss prevention procedures.
Use de-escalation techniques.
Identify theft.
Spot and seek support for problematic behavior and issues in the store.
Perform physical activity including prolonged standing, repetitive bending, lifting, and walking.
Work in other stores if needed, collaboratively supporting the wider Cluster.
Develop bookselling knowledge and skills.
Contribute to the bookstore team as expertise develops.
Comply with all company policies and procedures.

Skills

Customer service
Sales
Merchandising
Technology proficiency
Troubleshooting
Communication
Teamwork
Problem-solving
Loss prevention
De-escalation techniques
Book knowledge (fiction, nonfiction, children's)
Inventory management

Location

New York, NY

Work Type

Full-time
Part-time

Experience Level

Senior
Depending on experience, seniority, geographic locations, and other factors permitted by law

Salary/Compensations

Starting at $19.00 per hour

Benefits

Employee Discount
EAP (Employee Assistance Program)
Sick Pay
Paid Time Off
Paid Maternity and Parental Leave
Company Paid Holidays
Transit
401(k) with Company Match
Comprehensive Health Benefits (Medical, Dental and Vision)
Healthcare and Dependent Care Spending Accounts
Healthcare Spending Account
Disability Benefits
Life Insurance
Tuition Reimbursement

About the Company

A Barnes & Noble bookstore is a gathering place for readers and the community.
Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace.

Equal Opportunity

As an Affirmative Action Employer, Barnes & Noble is committed to diversity in the workplace and provides equal employment opportunity for all.
All employment practices and decisions will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Reasonable accommodation may be provided to apply for a job or to perform a job. Contact (800) 799-5335 for assistance.