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About the Role
This position provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Serves as production system support by resolving issues and ensuring ongoing functionality.
Responsibilities
- Performs actions that evaluate and improve department systems, processes, and applications.
- Utilizes programming specifications to construct modules, develop testing methods, and design materials.
- Provides new feature time estimates for system changes and assists in implementing modifications.
- Executes test plans to validate application functions.
- Collects data related to user requests and determines scope, time estimates, and system impacts.
- Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
- Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality.
- Drafts documentation for system, end user, and operational purposes.
- Responsible for complex involvement in the software development life cycle including creation, enhancement, implementation, and evaluation of software.
- Serves as a technical resource for management, associates, and business units.
- Provides 24/7 on-call support via rotations.
Requirements
- Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance.
- Ability to build strong collaborative and productive relationships.
- In-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile).
- Ability to be on call 24 hours a day, 7 days a week, on a rotating basis.
Skills
- Hogan Core Banking
- Debit and Credit Cards experience
- Hogan (CIS, RPM, IDS, DDA, TDA, PAS, Umbrella)
- COBOL
- CICS
- VSAM
- DB2
- Easytrieve
- JCL
- Source code repository Changeman
- ServiceNow or other information technology ticketing system.
Location
- Remote
- United States
- North Carolina
- Arizona
- Texas
- Florida
Work Type
- Remote
- Full-time
Experience Level
- 4 years of experience in Software application development and maintenance
- 8 years of experience in Software application development and maintenance
Education Level
- Bachelor's Degree
- High School Diploma or GED
Salary/Compensations
- $117,409 - $130,000
Benefits
- Competitive, thoughtfully designed and quality benefits program
About the Company
- First Citizens Bank