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About the Role

As a Senior Barista at Barnes & Noble, you are an integral member of the team at the heart of our Cafés. You will master key barista behaviors and skills, genuinely welcoming customers to discover and taste our curated offerings, creating a hospitable place for them to relax and enjoy our bookstores. You will also help new Baristas learn to provide a knowledgeable and great experience for our customers.

Responsibilities

Master operational competencies of a Barnes & Noble barista.
Use varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently while also troubleshooting routine issues.
Maintain the counter and floor retail fixtures through effective merchandising and visual understanding, keeping the Café neat and tidy.
Utilize strong merchandising skill, attending to and maintaining a full and vibrant bake case.
Run an efficient and quick register while taking orders competently to serve customers quickly and reliably while helping other baristas to do the same.
Support the receiving and unpacking of deliveries, following First in First Out (FIFO) practices.
Make suggestions on food and beverage products and pairings to enhance a customer’s experience.
Master drink making and food preparation, using and following approved recipes and spec sheets.
Keep Café clean and tidy through excellent execution of daily and weekly cleaning tasks.
Support the bookfloor team willingly and effectively when needed.
Understand loss prevention procedures and use de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store.
Use café knowledge of varied items (beverages, bakery and savory) and products to create an enjoyable dining experience for customers.
Maintain visual presentation using knowledge of various café retail offerings (Harney Tea, Starbucks Coffee, Grab-n-Go, Drinkware, etc.) to offer options to our customers.
Maintain the bake case and present offerings and products in an attractive manner.
Use knowledge to educate baristas on making beverages properly to satisfy the customer.
Understand and use café training tools appropriately.
Know and speak comfortably about key sales objectives and company supported initiatives (new LTO, café promotions, Membership, etc.), with confidence, sharing this knowledge comfortably with customers and colleagues.
Make effective food and beverage customizations/recommendations to customers.
Use your knowledge to maintain all backstock effectively, and to help support proper ordering.
Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.
Comply with all company policies and procedures.

Requirements

Mastered the key barista behaviors and skills.
Demonstrate behaviors such as being cheerful with customers, supportive and considerate of colleagues, positive and willing in approach to work, aptitude and willingness to learn new skills, reliable and punctual attendance, flexibility in scheduling, curiosity, ambition, and initiative.
Act as a resource for baristas, addressing concerns and issues by raising these timely to leadership.
Enjoy being a barista.
Physical activity includes prolonged standing, repetitive bending, lifting and a lot of walking.
May work in other stores if needed, collaboratively supporting the wider Cluster.

Skills

Customer service
Teamwork
Learning agility
Attendance and punctuality
Flexibility
Ambition and initiative
Problem-solving
Technology proficiency (registers, computers, tablets, programs)
Troubleshooting routine issues
Merchandising
Visual merchandising
Order taking
Receiving and unpacking deliveries
Food and beverage suggestions and pairings
Drink making
Food preparation
Recipe adherence
Cleaning and sanitation
Loss prevention
De-escalation techniques
Salesmanship
Communication

Location

New York, NY

Work Type

Full-time
Part-time

Experience Level

Senior
Entry level

Salary/Compensations

Starting at $19.00 per hour, depending on experience, seniority, geographic locations, and other factors permitted by law.

Benefits

Employee Discount
EAP (Employee Assistance Program)
Sick Pay
Paid Time Off (for those scheduled 20+ hours)
Paid Maternity and Parental Leave (for those scheduled 20+ hours)
Company Paid Holidays (for those scheduled 20+ hours)
Transit (for those scheduled 20+ hours)
401(k) with Company Match (for those scheduled 20+ hours)
Comprehensive Health Benefits (Medical, Dental and Vision) (for those scheduled 30+ hours)
Healthcare and Dependent Care Spending Accounts (for those scheduled 30+ hours)
Healthcare Spending Account (for those scheduled 30+ hours)
Disability Benefits (for those scheduled 30+ hours)
Life Insurance (for those scheduled 30+ hours)
Tuition Reimbursement (for those scheduled 30+ hours)

About the Company

A Barnes & Noble bookstore is a gathering place for readers and the community.

Equal Opportunity

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. All employment practices and decisions will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Contact (800) 799-5335.