Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Victor-Front End Assistant role.

Rezi rewrites your resume against Mark's Pizzeria/ Sycamore Golf Club's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Victor-Front End Assistant posting at Mark's Pizzeria/ Sycamore Golf Club — free, in seconds.

About the Role

Serve customers at the front counter and over the telephone, accurately entering orders into the point of sale system. Provide courteous and efficient service, maintain the appearance of the customer service area, and report to the General Manager.

Responsibilities

Serve as the initial point of contact for customers at the front counter and by telephone, providing prompt and courteous service.
Take customer orders in person and by telephone, confirming customer information, order details, and special instructions for accuracy.
Enter orders into the point of sale system, applying the correct pricing, promotions, and order type.
Recommend additional menu items to complement customer orders.
Confirm each completed order with the customer and communicate the order total and expected wait time.
Process cash, credit, and gift card transactions accurately and maintain accountability for the assigned register.
Maintain current knowledge of the menu, pricing, and promotions in order to respond to customer inquiries.
Monitor order status and coordinate with kitchen and delivery staff so that orders are completed and released accurately and on time.
Address customer concerns professionally and refer complaints to the Manager on duty.
Maintain the cleanliness and appearance of the customer service area and complete opening, closing, and cleaning duties as assigned.

Requirements

Effective verbal communication and interpersonal skills for interacting with customers in person and by telephone.
Ability to listen attentively, retain detail, and record information accurately.
Aptitude for learning and operating a point of sale system, and accuracy in handling cash.
Ability to deal with people sensitively, tactfully, and honestly, and to maintain composure in a fast paced environment with frequent interruptions.
Strong organizational skills, attention to detail, flexible, and ability to establish priorities.
Ability to cultivate effective working relationships with employees and external contacts.
Stamina—Able to push, pull, lift or carry objects up to fifty pounds.
Perform moderately difficult motor skills such as operating computer keyboard.
Frequently walk, stand and sit for prolonged periods of time.
Able to read fine print in written documents and use visual discrimination in reading computer screens, including color discrimination.
Distinguish normal sounds with some background noise, as in answering telephones, pagers, etc.
Able to speak clearly and make self-understood while also understanding others using the English language.
Frequent need to understand and communicate concepts behind specific ideas and the theories behind several related concepts.
Must be able to frequently remember multiple orders, tasks and assignments given to self and others over long periods of time with frequent interruptions.
Must be able to continue work started by another individual.
Functions at a front counter and in a Kitchen, with many other employees and appliances.
Ability to operate POS system, telephone, cash register and commercial kitchen appliances.
Ability to calculate figures, make change accurately and to apply concepts of basic math.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Skills

Point of sale system operation
Cash handling
Customer service
Communication
Interpersonal skills
Organizational skills
Attention to detail
Mathematical skills

About the Company

Mark’s Pizzeria Is An At-Will Employer.

Equal Opportunity

This Company Is An Equal Opportunity Employer And Will Not Discriminate Against Applicants Or Employees On The Basis Of Age, Race, Hair Texture And Hairstyles And Other Traits Historically Associated With Race, Color, Creed, Religion, National Origin, Disability, Gender, Sex, Sexual Orientation, Gender Identity, Gender Expression, Pregnancy (Including Childbirth And Related Medical Conditions), Alienage Or Citizenship Status, Marital Status, Partnership Status, Status As A Victim Of Domestic Violence, Victim Of Sex Offenses Or Stalking, Familial Status, Caregiver Status, Military Status, Uniform Service, Genetic Information Or Predisposing Genetic Characteristics, Reproductive Health Decision Making, Sexual And Reproductive Health Decisions, Or Other Protected Status Under Federal, State, Or Local Law.