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About the Role
As the central point of coordination between clients, field technicians, and service managers, you will turn incoming requests into timely, well-coordinated service calls. Success requires sound judgment, attention to detail, and the ability to manage shifting priorities while delivering an exceptional client experience. Join a growing company where your experience matters, your ideas are welcome, and your contributions directly shape how we serve our clients and support our team.
Responsibilities
- Schedule and dispatch technicians based on technical expertise, location, availability, and service urgency
- Manage the daily dispatch board and adjust schedules as emergencies, delays, and client needs arise
- Coordinate service calls, preventive maintenance, and return visits to support timely completion
- Build efficient routes that make effective use of technician time and resources
- Respond professionally to service calls and emails, gathering accurate information about equipment, service concerns, and site requirements
- Set clear expectations regarding scheduling and technician arrival, providing proactive updates when plans change
- Take ownership of client inquiries and follow through to ensure concerns reach the appropriate team member
- Handle urgent situations and frustrated clients with patience, professionalism, and a focus on solutions
- Maintain regular communication with technicians regarding job progress, schedule changes, and follow-up needs
- Coordinate with service managers to match technician capabilities to job requirements and resolve scheduling challenges
- Work with the parts team to confirm availability and readiness before scheduling return visits
- Identify potential delays and communicate issues early to help keep service moving
- Create and maintain accurate work orders, including client information, equipment details, service history, and access instructions
- Monitor open calls and outstanding work to help prevent missed commitments
- Confirm technician notes, labor, parts, and job status are complete for billing and follow-up
- Support improvements in scheduling, communication, and daily service processes
Requirements
- Minimum of 2 years of hands-on dispatching experience in refrigeration, commercial kitchen equipment, HVAC, or a closely related technical service business
- Understanding of field service operations, including emergency calls, technician scheduling, parts coordination, and return visits
- Strong organizational skills and the ability to manage multiple service calls without losing track of details
- Sound judgment when balancing urgent client needs, technician availability, and existing commitments
- Excellent client service skills, with clear, professional telephone and written communication
- Ability to remain composed, adaptable, and accountable in a busy service environment
- Proficiency with dispatch or field service software, email, and standard computer applications
- Experience supporting commercial service clients
- Familiarity with refrigeration, commercial kitchen equipment, or HVAC terminology
- Knowledge of Long Island and the New York metropolitan area for scheduling and routing
- Experience coordinating service across multiple trades or divisions
Skills
- Dispatching
- Scheduling
- Client Service
- Communication
- Organization
- Judgment
- Adaptability
- Accountability
- Proficiency with dispatch or field service software
Location
- Long Island
- New York metropolitan area
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- $50,000–$65,000
Benefits
- Health, dental, and vision benefits
- Paid time off and holidays
- 401(k) with company match
- Opportunities for advancement and professional development
About the Company
- Air Comfort Service Group is growing and looking for experienced professionals to join their team.
- They service commercial refrigeration, kitchen equipment, and HVAC systems.
- The company offers opportunities for advancement and professional development.
- They provide a supportive team environment committed to growth and operational excellence.
- Dispatch is considered the center of everything they do.
- They value employee ideas and contributions.
- They offer stability and support with competitive pay and benefits.
Equal Opportunity
- Air Comfort Service Group is an equal opportunity employer.
- They welcome qualified applicants from all backgrounds and are committed to an inclusive workplace.