Lead Catcher - NY and New England Based Remote
Culligan By WaterCo · Berkshire County, MA, US
15 days agoImpress employers and recruiters.
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About the Role
Culligan by WaterCo is seeking a Lead Catcher to manage inbound inquiries and conduct outbound outreach to maximize appointment opportunities. This role involves validating consultations, confirming customer interest, and partnering with sales teams to ensure smooth transitions throughout the sales process.
Responsibilities
- Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.
- Follow established outreach standards, communication cadences, and engagement workflows.
- Take ownership of customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries.
- Build trust and maintain a high-quality customer experience through professionalism, responsiveness, and effective communication.
- Demonstrate persistence, resilience, and disciplined follow-up to re-engage prospects and advance sales opportunities.
- Guide customers through qualification and appointment-setting while balancing customer needs with business objectives.
- Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools.
- Confirm customer interest, appointment details, and qualification requirements prior to the consultation.
- Meet designated lead-to-appointment conversion and responsiveness targets.
- Partner closely with Regional Sales Coordinators and Household Sales Representatives to ensure smooth appointment scheduling and transitions.
- Assist in maintaining appointment conversion, responsiveness, and lead management performance objectives.
- Maintain accurate, comprehensive customer records in Salesforce, including scheduling details, lead dispositions, customer interactions, and engagement activities.
- Document all customer communications, outreach efforts, appointment outcomes, and routing actions in real time.
Requirements
- 1–3 years of experience in customer service, call center operations, lead management, appointment setting, sales support, or a related customer-facing role preferred.
- Proficiency in Microsoft Word and Excel.
- Experience with IFS, Salesforce or similar systems.
- Strong communication and organizational skills.
- Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment.
Skills
- Customer Service
- Call Center Operations
- Lead Management
- Appointment Setting
- Sales Support
- Microsoft Word
- Microsoft Excel
- Salesforce
- IFS
- Communication
- Organization
- Problem-solving
- Prioritization
- Adaptability
Location
- NY
- New England area
Work Type
- Full-time
Experience Level
- 1-3 years preferred
Education Level
- High school diploma or GED
- Associate's or Bachelor's degree in Business, Operations or related field (preferred)
Benefits
- Medical, Dental and Vision insurance
- 401(K) retirement plan
- Exclusive Culligan Product Discounts
- Paid Time Off (PTO)
About the Company
- Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications.
- Received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating.
- Famous iconic “Hey Culligan Man” tagline.
- Leads the industry in service, support and product innovation since introducing the first water softener in 1936.
- Over 800 dealers worldwide and offices in over 90 countries.
- The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives.
- The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability.
Equal Opportunity
- Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
- Culligan by WaterCo is an Equal Opportunity Employer.