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About the Role

The Adult English Language and Literacy (AELL) Intake Advisor will recruit, assess, and place new students into ESOL and adult literacy programs. This role involves monitoring student attendance and retention, identifying barriers to participation, and encouraging program continuation. The advisor will also coordinate information sessions, workshops, and analyze data to inform future programming.

Responsibilities

Provide case management services including running information sessions, organizing intake appointments, assessments, NRS goal setting, and class placement or referral.
Monitor student progress and follow up with absent students to encourage continuation.
Input student data into the agency database, including contact information, assessment results, attendance, and outcomes.
Test all students at the end of each cycle.
Maintain paper record files for each student as per NYSED requirements.
Conduct outreach to city and non-profit agencies to increase student enrollment and build community partnerships.
Connect adult students with community resources and follow up on referrals.
Provide workshops on technology use and library services orientations.

Requirements

Bachelor’s Degree in education, English, literacy or a related field.
Certification in Best Plus and TABE (required within the first 3 months of employment).
At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners.
Proficiency with data entry and utilization of various databases.
Knowledge of community resources and counseling/social services for high needs populations.
Intermediate knowledge of Microsoft Office and Google Drive.
Proficiency in navigating and leading meetings on Zoom.
Excellent written and verbal communication skills.
Ability to work with culturally-diverse communities.
Ability to work independently and collaboratively.
Supervise 1 hourly Student Mentor.

Skills

Data entry
Database utilization
Community resources knowledge
Counseling/social services knowledge
Microsoft Office
Google Drive
Zoom
Written communication
Verbal communication
Working with diverse communities
Independent work
Collaborative work

Location

Wakefield Library, Bronx

Work Type

Full Time
35 hours per week
Minimum of 2 late nights per week
Saturdays as required

Experience Level

At least 1 year of administrative and/or instructional experience

Education Level

Bachelor’s Degree
Certification in Best Plus and TABE

Salary/Compensations

$60,000 - $62,000 / year

About the Company

Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for The New York Public Library (NYPL).
Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes.
AELL expands ESOL instruction at NYPL through formal classes and elective offerings.
Instruction is offered in three, 10-week cycles and one, 4-week summer cycle.
NYPL Core Values: Be Helpful, Be Resourceful, Be Curious, Be Welcoming and Inclusive.