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About the Role

David's Bridal is seeking a Stylist to provide a positive, friendly, empathetic, and professional selling experience for all customers. Stylists are responsible for delivering 5-Star Customer Service, achieving sales goals, and maintaining store operations. As a brand ambassador, you will embody the values and critical success factors of the David's Bridal brand.

Responsibilities

Welcome customers warmly and communicate clearly, adapting style to suit their needs.
Utilize all systems, including appointment, customer, and POS systems, to deliver a 5-star customer experience.
Use iPad tools to research information and enthusiastically communicate it to customers.
Provide exceptional service to multiple customers simultaneously and contribute to store-wide 5-Star Customer Service goals.
Proactively address customer concerns with confidence and escalate issues to leadership when necessary.
Prepare for customer appointments by reviewing profiles and preparing fitting rooms.
Build customer relationships by welcoming them, asking questions, and actively listening to understand their needs.
Identify the perfect gown or dress for the customer within the first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Communicate the importance of alterations and promote all alteration services and personalization options.
Partner with Alterations Specialists to schedule appointments for gown personalization and fitting.
Assist the store team in achieving an 80% conversion rate of brides sold to Alterations appointments.
Ensure accurate measurements are taken and entered for dress orders to minimize returns and exchanges.
Maintain store standards for cleanliness, organization, and promotional readiness.
Report any broken or damaged equipment to store management.
Maintain high personal dress code standards.
Offer David’s Bridal loyalty and partner programs to promote a one-stop shopping experience.
Respond promptly to customer questions, providing product and service information.
Build relationships to meet or exceed customer satisfaction and loyalty.
Maintain David’s Bridal hourly sales productivity standards using the 5-Step Selling Process.
Support cash wrap operations and process transactions accurately.
Maintain knowledge of and follow procedures for special order dresses.
Consistently achieve a 65% or greater platform conversion.
Consistently achieve add-on goals for headpieces (75%), foundations (10%), and shoes (20%).
Schedule follow-up appointments for the complete wedding party.
Become a trusted advisor by completing training and building product knowledge and fashion trend expertise.
Exceed sales targets to become a Circle of Excellence member.
Execute new processes, behaviors, contests, and programs as assigned.
Perform assigned duties including promotion and sign setup, merchandising, visual changes, markdowns, and inventory counts.
Actively support the store team to achieve sales, service, and operational goals.
Accurately clock in and out for all scheduled shifts, breaks, and meals.
Follow all loss prevention, security processes, and policies.
Focus on personal development and learning, completing all assigned training.
Celebrate team member successes and share sales expertise and product knowledge.
Be open to coaching and feedback to improve behaviors and processes.
Complete all required myLearning courses within the first 90 days and stay current with the curriculum.

Requirements

Personal integrity: Match words with actions to build trust and respect.
Drive: Strive to achieve results through determination and commitment.
Resilience: Keep going during difficult or challenging times/situations.
Teamwork: Build and maintain positive relationships within and across teams.
Additional duties as needed.
While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
The employee must occasionally lift to 25 pounds.
The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and electronic devices for long periods of time.
Do not use real-time generative AI tools to compose or feed answers during live interviews.
Request reasonable accommodation in advance if needed.

Skills

Customer service
Sales
Communication
Interpersonal skills
Problem-solving
Time management
Product knowledge
Fashion trend expertise
Computer proficiency
POS systems

Location

Onsite

Work Type

Full Time

Experience Level

1-2 years prior retail experience in an apparel, service or specialty store environment is preferred.
Prior experience with computerized POS system is preferred.

Education Level

High school diploma or an equivalent degree.

Benefits

Comprehensive benefits package
Rewarding environment
Competitive pay
Generous Dream Maker Discount After First Pay Period
Referral Incentive Program
Dayforce Wallet – Get Paid Early!
Health/Dental/Vision Insurance
401K Program
Paid Vacation, Wellness Days & Holidays, including your Birthday off!
Pet Benefits

About the Company

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit.
Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.
It is our goal to build a workforce that is as representative as the customers we serve.
We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Equal Opportunity

David’s Bridal encourages applications from all qualified candidates.
David’s Bridal has a great record of accommodating persons with disabilities.
Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.