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About the Role
Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team.
Responsibilities
- Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.
- Makes appointments for new and existing patients using the practice management system template.
- Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient’s requests for earlier appointments.
- Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system.
- Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance.
- Provides back-up support for patient registration as requested by management.
- Attends monthly departmental meetings.
- Handles other duties as assigned.
Requirements
- Bilingual: Fluent in Spanish
- High School Diploma or High School Equivalency Diploma
- For PER DIEM shift – Flexible schedule coordinated monthly with management.
- Must work at least two weekend days per month (9am-5pm)
- Cannot work more than 30 hours per week.
- Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks.
Skills
- Spanish
Location
- Newburgh, NY
Work Type
- Onsite
- Per Diem
- Full Time
Education Level
- High School Diploma or High School Equivalency Diploma
Salary/Compensations
- $19.00 per hour PLUS Monthly incentives available
Benefits
- Competitive salaries
- Health Benefits
- Retirement plan
- Paid Time Off
- Sick Time
- Flexible Spending
- Dependent Care
- Paid Holidays
- Monthly incentives available
About the Company
- Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay.
- For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.