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About the Role
The Managed Services Specialist will be responsible for executing loyalty programs for restaurant customers. This role involves developing deep product expertise in PAR Restaurant products like PAR Punchh and PAR Games, and using that expertise to build, test, and launch marketing campaigns for clients. It is a hands-on execution role where specialists own the full build within platforms, translating client requests into configured, tested, and live campaigns, while monitoring performance and resolving issues. Collaboration with client marketing teams and third-party partners is essential for successful execution.
Responsibilities
- Develop expert-level knowledge of PAR Punchh and PAR Games.
- Build and launch client marketing campaigns on both platforms.
- Configure rewards, customer segments, qualification rules, and campaign settings.
- Perform QA on own and peers' deliverables.
- Confirm campaign requirements and customer segment specifications directly with clients.
- Coordinate with third-party partners when campaigns extend beyond PAR platforms.
- Monitor campaigns at launch and beyond, troubleshoot and resolve issues.
- Document root causes when something misfires.
- Provide reports on campaign performance, general program metrics, and guest behavior.
- Maintain accurate internal case tracking and update customer business practice documentation.
- Manage competing deadlines and flag risk to timelines early.
- Occasionally adjust work schedule to respond to urgent client needs or critical after-hours issues.
Requirements
- 1+ years of experience in account management, marketing, or a related business function.
- Experience ideally in B2B SaaS (marketing/CRM/ecommerce), digital marketing agencies, or B2C brands.
- Strong sense of accountability and ownership.
- Meticulous attention to detail.
- Impeccable written and verbal communication skills.
- Ability to restate complex client requests in plain terms.
- Ability to write clearly to ensure nothing gets lost between teams.
- Natural relationship builder who reads a room well and earns client trust.
- Strong time management skills.
- Ability to triage competing deadlines across multiple customers and projects.
- Highly analytical and data-driven.
- Strong problem-solving instincts.
- Entrepreneurial, creative, resourceful self-starter.
- Collegial, high-energy, thoughtful, persistent demeanor.
Skills
- Experience designing or executing customer journeys, lifecycle programs, or segmented campaign strategy.
- Familiarity with loyalty or CRM platforms.
- Understanding of how campaign logic behaves across integrated systems.
- Proficiency with Salesforce.
- Proficiency with Excel.
- Proficiency with task management tools.
Location
- Austin, TX
Work Type
- Hybrid
Experience Level
- 1+ years of experience
Education Level
- Bachelor's degree in business or marketing would be a plus.
About the Company
- For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.
- Innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.
- Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
Equal Opportunity
- PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.
- If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com.
- If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.