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About the Role

Ambassadors create memorable and unique guest experiences by managing smooth check-ins and check-outs, and providing a wide range of services throughout the guest's stay. They are empowered to handle operational needs, guest requests, and provide local information.

Responsibilities

Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Renaissance brand.
Display dignity and respect of others at all times.
Assist guests with check-in and check-out processes.
Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake-up calls, future reservations.
Courteously and efficiently provide information for guest and visitor inquiries.
Coordinate all guest requests for special arrangement of services.
Inform guests of hotel services, features and room amenities.
Answer hotel telephones courteously and efficiently following Renaissance standards.
Follow Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations.

Requirements

Customer service and cash handling experience is required.
Must have schedule flexibility for both AM/PM/Overnight shifts, weekends and holidays.
Must be able to multi-task.
Ability to learn quickly and work in a fast-paced position with guest interaction.
A true desire to satisfy the needs of others in a fast-paced environment.
Ability to lift, pull, and push moderate weight (maximum of 50 lbs).
Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.
Must have a sense of humor.
Must be self-confident.
Creating a safe work place.
Following company policies and procedures.
Maintaining confidentiality.
Protecting company assets.
Upholding quality standards.
Ensuring uniform, personal appearance, and communications are professional.
Stand or walk for an extended time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Skills

English proficiency
Chinese Mandarin is a plus
Basic computer skills
Microsoft Word
Microsoft Excel
Internet Explorer

Location

In person

Work Type

Full-time

Experience Level

Not specified

Education Level

High school diploma or equivalent required

Benefits

401(k)
401(k) matching
Dental insurance
Vision Insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan

About the Company

At Meyer Jabara Hotels, we strive to build more than just a strong team - we build a meaningful culture.
That's where the J Quality comes in.
It's our promise to seek out people who bring more than skills - they bring purpose, energy, and a sense of community.
The J Quality is about the Three Js: JOY in celebrating everyday moments, JUMP in when there's an opportunity to help, JOIN in with others to serve and succeed as one.