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About the Role
The Front Desk Assistant is the first point of contact for patients, requiring a pleasant, patient, and compassionate demeanor. This role involves administrative tasks such as answering phones, scheduling appointments, managing check-in/check-out, verifying insurance, and handling referrals. The position also includes medical assistant duties and travel to various clinics within a 35-mile radius, functioning as a float position across all locations.
Responsibilities
- Perform check-in and check-out processes courteously and efficiently.
- Greet patients, register new patients, capture demographic information, collect copays, verify insurance, and collect/scan patient forms and ID.
- Answer incoming phone calls.
- Alert clinical staff to patient arrivals by checking them in within the practice management system.
- Schedule appointments and manage cancellations.
- Prepare face sheets and attach appropriate paperwork for patient appointments, including checking insurance eligibility, addressing balances, confirming referrals, and ensuring consult notes are uploaded.
- Review provider schedules daily to fill open appointments.
- Follow up with patients for missing insurance information.
- Adapt to new procedures and stay updated on policies.
- Maintain office tidiness, safety, and security, and monitor office supplies.
- Assist coworkers with daily operations to ensure smooth front-end functioning.
- Provide coverage at the MOH's clinic front desk when needed.
- Fulfill other duties as assigned by the manager within the scope of the position.
Requirements
- Must be able to balance certain mental and emotional stressors from working in a medical/health care environment.
- Must be able to lift up to 20 pounds.
- Requires long periods of standing/walking/sitting.
- Requires the ability to reach, stoop, bend, kneel, and crouch.
- Must exercise constant attention to safety practices as defined by the Safety Program's Bloodborne/Airborne Pathogen requirements.
- Reliable transportation between office locations is required.
Skills
- Customer service-oriented with a professional, friendly, and empathetic demeanor.
- Ability to develop and grow a team while remaining accessible and patient.
- Excellent verbal and written communication skills.
- Ability to interact professionally and compassionately with patients, providers, and coworkers.
- Fluent in English.
- Strong organizational and time-management skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficient in the use of computers, tablets (iPad), Microsoft Office applications, and other healthcare technologies.
- Ability to adapt to changing priorities, office locations, and workflow demands.
- Strong attention to detail.
- Commitment to maintaining accurate patient records and documentation.
Location
- Claremont, NH
- Hanover/Lebanon, NH
- New London, NH
- Derry, NH
- Windsor, VT
Work Type
- Float position
- Travel required
Experience Level
- Minimum of one year of experience in a professional office setting.
Education Level
- High school diploma or equivalent required.
Benefits
- Competitive wages
- Health insurance
- 401(k) with a match
- Paid time off
- Opportunities for learning and advancement
About the Company
- Peraza Dermatology Group is a family-owned, general dermatology practice focused on providing patients with the best skin care and treatment.
- The practice has grown over the last 40 years.
- Peraza Dermatology believes in putting patients first, is committed to honesty and integrity in all things, believes in teaching/learning with open ideas, encourages high-performance and accountability, and insists on respectful, constructive team interactions to create a rewarding place to work.
- The mission of Peraza Dermatology Group (PDG) is to provide the highest quality of dermatologic care to each patient in a personal, respectful, and ethical manner.
- Such care recognizes the importance of quality service to patients and co-workers.
Equal Opportunity
- Peraza Dermatology Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
- Peraza Dermatology Group participates in the federal E-Verify program.
- As part of our hiring process, Peraza Dermatology Group will conduct a background check, which may include criminal history, reference checks, and verification of employment or education for employment applicants, where permitted or required by applicable law.