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About the Role
As a Quality Engineer (D9), you will play a critical role in supporting product quality and customer experience by leading technical investigations, failure analysis activities, and quality improvement initiatives. This position is ideal for engineers who enjoy solving complex technical problems and working within a global organization. A key aspect of this role is partnering closely with overseas headquarters and global engineering teams. You will communicate technical findings in English, present investigation results, participate in cross-functional reviews, influence corrective actions, and support global quality improvement projects. You will act as the primary technical bridge between the Japan market and international engineering stakeholders.
Responsibilities
- Conduct product failure analysis and root cause investigations.
- Evaluate returned and repaired products to identify quality trends.
- Prepare professional technical reports and executive summaries.
- Drive corrective and preventive actions with global teams.
- Represent Japan Quality in meetings with overseas headquarters.
- Support field quality, reliability, and customer issue escalation activities.
- Collaborate with Product Development, Service, Manufacturing, and Supply Chain teams.
Requirements
- Experience in Quality Engineering, Product Development, Failure Analysis, Service Engineering, Repair Engineering, or Technical Support.
- Knowledge of electrical and electronic products.
- Strong analytical and problem-solving capabilities.
- Business-level English communication skills.
- Hardware manufacturer technical experience, or related experience in quality assurance, product development, failure analysis, service engineering, repair/technical support.
- Knowledge and experience in quality assurance/quality control methods (Six Sigma, ISO, etc.).
- Knowledge of electrical and electronic products, and basic knowledge/practical experience in electrical and mechanical fields.
- Knowledge of manufacturing technology for hardware products such as electrical equipment and electronic components.
- Knowledge of product compliance (IEC/JIS, etc.).
- Advanced analytical and problem-solving skills.
- Knowledge in the repair/maintenance field is a plus.
- Language proficiency: Japanese Advanced level, English Advanced level (level capable of technical communication with overseas teams).
Skills
- Quality Engineering
- Product Development
- Failure Analysis
- Service Engineering
- Repair Engineering
- Technical Support
- Electrical and electronic products knowledge
- Analytical skills
- Problem-solving skills
- English communication skills
- Quality assurance/quality control methods
- Electrical and mechanical knowledge
- Manufacturing technology
- Product compliance
- Repair and maintenance knowledge
Location
- Japan
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Equal Opportunity
- Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.