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About the Role
Loancrate is seeking a Senior Technical Product Manager to own a product area end-to-end, working closely with Engineering and customers to define and build innovative solutions in the home lending market. This role requires a blend of technical depth, customer focus, and strategic decision-making to drive product direction and execution.
Responsibilities
- Own the end-to-end product lifecycle, including discovery, definition, delivery, and iteration, in collaboration with Engineering and Design.
- Drive the integration of LLMs into reliable, mission-critical mortgage automation by defining requirements, evaluating tradeoffs, and setting success criteria.
- Lead customer discovery initiatives with mortgage lenders, loan officers, and operations teams to inform roadmap development.
- Prototype and explore product ideas using AI coding tools and technical expertise to validate concepts and provide starting points for Engineering.
- Craft clear product specifications and acceptance criteria for Engineering and Design teams.
- Define and track success metrics for initiatives, driving post-launch iteration to achieve desired outcomes.
- Act as the customer advocate in technical architecture discussions, ensuring user experience is prioritized.
- Partner with Sales and Customer Success to shape product positioning and influence sales cycles.
- Make decisive calls on scope to ensure the delivery of focused and well-executed products.
- Travel approximately once a month domestically within the US to customer sites, with occasional additional travel for key milestones.
Requirements
- A technical background, such as software engineering experience, or sufficient depth to read codebases, prototype with AI tools, and contribute to architecture discussions.
- Fluency with LLM concepts including prompting, evaluations, retrieval, and fine-tuning, with the judgment to apply them to user-facing products.
- Experience building B2B SaaS products in a regulated industry (fintech, insurtech, healthcare, or similar).
- Strong customer research skills, including asking effective questions, synthesizing qualitative feedback, and translating it into actionable insights.
- Data fluency, with comfort in pulling dashboards, analyzing quantitative data, and forming hypotheses.
- Proven ability to ship products in a fast-paced startup environment, managing ambiguity and making decisions with incomplete information.
- Exceptional written communication skills for clear and concise specifications, documentation, and async updates.
- Ability to build strong working relationships with engineers through credible technical discussions and trust-building.
- Experience owning product metrics and using them to guide iteration.
Skills
- Technical Product Management
- LLM Concepts (Prompting, Evals, Retrieval, Fine-tuning)
- B2B SaaS Product Development
- Regulated Industry Experience (Fintech, Insurtech, Healthcare)
- Customer Research
- Data Analysis
- Startup Environment Experience
- Written Communication
- Technical Architecture Discussions
- Product Metrics Management
- AI Coding Tools
- Prototyping
Location
- Remote
Work Type
- Remote-first
- Full-time
Experience Level
- Senior
Benefits
- Robust medical coverage (100% of employee + family premiums covered)
- Vision coverage
- Dental coverage
- 401(k)
- HSA / FSA
- Access to lender partner’s employee loan program
- Flexible time off
About the Company
- Loancrate aims to simplify and reduce the cost of home-buying by replacing outdated mortgage software with AI-native tooling.
- The company's goal is fully automated mortgage origination, with the potential to save over $16 billion annually.
- Since 2020, Loancrate's remote team has facilitated over $85 billion in new home loans.
- The company values collaboration, open communication, and having fun while building.
- Loancrate is focused on the intersection of AI and the $2 trillion home lending market, which still relies on legacy software.
Equal Opportunity
- Loancrate is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.