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About the Role
As a Fashion Advisor, you are the heartbeat of the CHANEL experience. You are a Brand ambassador, embodying warmth, authenticity, and a genuine passion for fashion. Your mission is to exceed client expectations and foster deep, lasting relationships, creating a loyal clientele while ensuring that every interaction is steeped in CHANEL’s spirit of excellence. You will leverage your expertise and personalized approach to provide an unparalleled client experience, reflecting the prestige and timeless allure of the House of CHANEL.
Responsibilities
- Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values.
- Consistently exceed client expectations through a refined, personalized approach.
- Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
- Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity.
- Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals.
- Stay attuned to the latest trends, product offerings, and boutique updates.
- Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.
- Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
- Provide timely and efficient follow-up with clients, maintaining accuracy in data capture.
- Uphold the prestige of the CHANEL brand by maintaining impeccable personal presentation and exhibiting refined etiquette.
- Embody the sophistication and legacy of CHANEL through every interaction.
Requirements
- Proven background in a luxury retail or high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service.
- A natural ability to build strong, personalized relationships with clients.
- Excellent communication skills.
- Ability to manage multiple tasks seamlessly in a dynamic, fast-paced environment.
- Impeccable grooming and a polished, sophisticated image that aligns with the CHANEL brand values.
Skills
- Client relations
- Sales
- Communication
- Organizational skills
- Fashion
- Luxury retail
Location
- CHANEL Yorkdale Boutique (in Holt Renfrew)
Work Type
- Full-time
- Permanent
Experience Level
- Luxury Retail Experience
Salary/Compensations
- $60,000CAD annually + commission + bonus
Benefits
- Private medical and dental insurance
- Long-term disability coverage
- Life insurance
- Accidental death and dismemberment insurance
- Option to add family members to health benefits
- Strong company pension plan
- Bonus program
- Generous vacation days
- Sick leave
- CSR (volunteering) days
- Day off for your birthday
- Robust global parental leave policy
- 24/7 access to Employee Assistance Program (EAP) resources including counselling, legal support, wellness services, and financial guidance.
- Mentorship programs
- Learning opportunities
- Career advancement opportunities
About the Company
- CHANEL is an iconic, creative, and visionary luxury brand.
- We are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
Equal Opportunity
- CHANEL CANADA ULC. welcomes all applicants for this position.
- We are committed to fair and accessible employment practices.
- Accommodations are available upon request for candidates with disabilities throughout the recruitment process.