Senior Manager, Client Account Management - Consumer to Business Payments
Western Union · Atlanta, GA, US
15 days agoImpress employers and recruiters.
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About the Role
The Senior Manager, Client Account Management - Consumer to Business Payments leads and develops a team of Client Account Managers. This role serves as the relationship owner for strategic consumer-to-business payments clients and partners, translating business priorities into account plans and service standards to enhance retention, growth, and satisfaction.
Responsibilities
- Lead strategic client account management, developing and executing account plans and executive engagement strategies for priority clients and partners.
- Build trusted senior-level relationships, understand business objectives, oversee renewals and negotiations, identify expansion opportunities, and support client value and revenue growth.
- Lead, coach, and develop the Client Account Management team by setting priorities, goals, and development plans.
- Drive client delivery, implementation, and issue resolution by coordinating with cross-functional teams.
- Establish and continuously improve the account management operating model, including processes, playbooks, and service standards.
- Lead go-to-market readiness for strategic client growth opportunities, aligning cross-functional teams and monitoring results.
Requirements
- 7+ years of relevant experience in client account management, strategic partnerships, or commercial operations, including people leadership experience.
- 5+ years of experience with strategic account planning, client relationship management, executive business reviews, client health and performance analytics, commercial negotiations and contract renewals, governance and operating cadence design, and presentation development.
- 5+ years of experience with financial and commercial analysis, go-to-market planning, and product implementation and launch readiness.
- Experience working with CRM and reporting tools.
- Candidates must be authorized to work in the United States on a full-time basis; visa sponsorship is not available.
- Candidates must be based in NYC or Atlanta or willing to relocate to one of these locations.
Skills
- People leadership
- Strategic account planning
- Client relationship management
- Executive business reviews
- Client health and performance analytics
- Commercial negotiations
- Contract renewals
- Governance and operating cadence design
- Presentation development
- Financial analysis
- Commercial analysis
- Go-to-market planning
- Product implementation
- Launch readiness
- CRM tools
- Reporting tools
- Payments
- Financial services
- Fintech
Location
- NYC
- Atlanta
Work Type
- Hybrid
- Full-time
Experience Level
- Senior Manager
- 7+ years of relevant experience
- 5+ years of experience
Education Level
- Bachelor’s degree in business, finance, marketing, management, or a related field, or equivalent relevant experience.
Salary/Compensations
- $123,000 – $165,000.00 per year
Benefits
- Short-term incentives
- Multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off
- Parental Leave
- Global Adoption Assistance
- 401K Plan
About the Company
- Western Union is moving beyond remittances, cash, and customer expectations to become a digital-first company built on a retail foundation and powered by next-generation payments.
- The company aims to help people prosper by shaping the next generation of financial experiences.
- Western Union is well positioned to become the world’s most accessible financial services company, transforming lives and communities.
- They design easy-to-use products and services for their digital and physical financial ecosystem that help customers move forward.
Equal Opportunity
- We are passionate about honoring our employee's identity and fostering a feeling of belonging.
- Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
- We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
- The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.