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About the Role

As a Cyber Infrastructure Engineer in the Professional Services organization, you will ensure Darktrace is deployed, integrated, and optimized to the highest standards to provide clients with industry-leading, AI-powered, cyber security protection. This crucial, fast-paced role involves assisting customers with deploying Darktrace technology within network, cloud, OT, and email environments, as well as leading and becoming a trusted advisor in their security infrastructure design and planning.

Responsibilities

Regularly complete deployment projects on or before expected Service Level Objectives (SLOs).
Integrate new systems into existing network architecture.
Efficiently manage customer support tickets to assist with technical issues.
Proactively engage with customers to help maintain a healthy deployment.
Maintain and enhance communication between all go-to-market teams including sales, customer success, and operations.

Requirements

Strong ability to collaborate with internal and external stakeholders, including mentorship of other technical resources.
Technical educational background or experience working as a Network, Cloud, OT or SOC Engineer (or similar role).
Basic knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model.
Entry-level understanding of network and cloud architecture design, configurations, principles, and best practices.
Basic familiarity with OT network principles and practices based on the Purdue model.
Foundational level knowledge and/or certifications with industry-standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks.
Fluency in additional European languages is desirable but not essential.
Experience in implementing Darktrace sensors and software modules into various environments (including cloud, email, and OT) is helpful.
Experience with Darktrace deployment options, integrations, and response enablement and tuning (custom routes, firewall integrations, email) is helpful.

Skills

AI-driven cybersecurity
Cyber security infrastructure design
Network deployment
Cloud integration
OT environment deployment
Email environment deployment
Technical support
Customer relationship management
Cross-functional communication
Computer networking protocols
LAN
WAN
Cyber security principles
OSI reference model
Network architecture design
Cloud architecture design
OT network principles
Purdue model
AWS
Microsoft
Cisco
Palo Alto Networks

Location

Remote

Work Type

Full-time

Experience Level

Entry level

Education Level

Technical educational background

About the Company

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats.
Our customers depend on us to stay ahead.
We are energized by that responsibility.
We work across teams and rally around a shared goal.
We own outcomes end to end - step in, step up and see things through without waiting to be asked.
We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness.
We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast

Equal Opportunity

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.