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About the Role
The Claims Performance Manager is responsible for understanding their respective disciplines claims and operational performance. The incumbent will work with key partners in the business, identify root causes, and provide insights to claims business problems.
Responsibilities
- Understand discipline performance, considering claims and operational performance.
- Partner closely with Claims Intelligence on creating new reporting, including providing requirements.
- Understand and monitor key performance metrics, identifying insights such as opportunities and strengths.
- Develop, update, and communicate a holistic discipline claims story for stakeholders internal and external to claims.
- Work closely with key partners in finance, product, pricing, and analytics to provide claims insights as inputs to business decisions.
- Investigate and identify root causes to claims business problems that arise.
- Monitor workforce management plan for the discipline.
Requirements
- 5+ years of relevant claim/data experience.
- Post-secondary education preferred.
- Working towards CIP preferred.
Skills
- Strong working knowledge and experience in claims (each claim area).
- Experience in analyzing and presenting data.
- Working experience in the use of MS tools, such as PowerPoint, Excel, MS Power BI, etc.
- Strong verbal and written communication skills.
- Auto Insurance Claims
- Customer Centricity
- Digital Literacy
- Inclusive Leadership
- Key Performance Indicators (KPI)
- Learning Agility
- Operational Performance
- Performance Metrics
- Reporting
- Results-Oriented
Experience Level
- 5+ years of relevant claim/data experience
Education Level
- Post secondary education preferred
- Working towards CIP preferred
Salary/Compensations
- $ 80,900.00 - 129,725.00 annually
About the Company
- At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
- For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
- From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
- Joining our team isn’t just a job — it’s an opportunity.
- One that takes your skills and pushes them to the next level.
- One that encourages you to challenge the status quo.
- One where you can shape the future of protection while supporting causes that mean the most to you.
- Joining our team means being part of something bigger – a winning team making a meaningful impact.
- Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
- This job posting is for a current open role within the organization.