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About the Role

Arch Telecom's Retail Store Manager (RSM) leads a retail team to bring the brand to life, acting as a brand ambassador who creates energy and excitement around products and services. RSMs thrive in a fast-paced environment, focusing on customer needs, building relationships, and educating customers on device and service solutions.

Responsibilities

Lead by example, demonstrating actions for team success.
Help customers seamlessly continue their shopping journey across channels.
Explore individual customer needs and provide hands-on demonstrations of technology.
Ensure store meets or exceeds sales goals by overseeing sales, inventory, and new initiatives.
Lead by example in selling personalized solutions, including accessories and IoT devices.
Maintain store appearance and readiness.
Approach service and sales with patience, honesty, and empathy.
Become proficient in digital tools to enhance interactions and onboarding.
Demonstrate network coverage, plan benefits, and service advantages.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete trainings on in-store experience, new skills, processes, systems, and resources.
Build relationships and partner with employees across channels to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Leadership skills.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and provide resolutions.
Effectiveness in operational, financial, and performance management.
Amazing communication skills for team and customers.
Prior wireless sales experience.
Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (45 hours) availability.

Skills

Sales
Customer Service
Leadership
Communication
Operational Management
Financial Management
Performance Management

Location

MASPETH, NY

Work Type

Full Time

Experience Level

Retail Store Manager
Wireless Sales

Education Level

High school degree or GED

Salary/Compensations

$60000.00 - $100000.00 Base + Commission/year

Benefits

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
Culture of care & excellence
Health Benefits for Full Time Employees

About the Company

National Wireless Preferred Retailer for the #1 Mobile provider in the country.
Operates 200+ retail stores across the U.S.
Established in '93, providing superior service and quality wireless products.
Recognized leader in the wireless retail industry.
Consistently delivers solutions and service demanded by customers.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to organizational success.
Employees with diverse perspectives, backgrounds, and experiences allow better reflection of communities served.
Results in superior customer and employee experience.
Embrace the diversity that makes employees unique.
Welcome everyone to the team.
YOU BE YOU!