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About the Role

Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. This role involves building new and deepening existing customer relationships, uncovering customer needs, and recommending device and service solutions. It is a learning role where you will build required skills and assist the Retail Store Manager in operational duties.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
Help customers seamlessly continue their shopping journey.
Explore individual needs and provide hands-on demonstrations of technology.
Engage in side-by-side selling to find personalized solutions beyond basic device and service plans.
Guide customers through their purchasing experience with thoughtful questions and informative answers.
Assist the Retail Store Manager with daily operations and coaching.
Become proficient in using digital tools to enhance interactions and onboarding.
Demonstrate network coverage, plan benefits, and service advantages.
Redefine wireless service through device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, and system knowledge.
Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience in a positive environment.

Requirements

Prior wireless sales experience.
Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Leadership
Competitive drive
Confidence
Operational management
Financial management
Performance management
Communication skills
Sales experience

Location

MEDFORD | Patchogue Yaphank Rd [4NSA] - Medford, NY

Work Type

Full Time

Experience Level

Experienced

Education Level

High school degree or GED

Salary/Compensations

$19.00 - $21.00 Base + Commission/month

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees

About the Company

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
A recognized leader in the wireless retail industry, consistently delivering the solutions and service our customer’s demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success as an organization.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!