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About the Role
We are seeking an L&D Program Manager to help associates learn in the flow of work, build real skills, solve problems, and perform with confidence. This role will shape how high-impact learning is delivered across thousands of frontline and corporate associates nationwide, connecting business needs to the right learning solutions.
Responsibilities
- Partner with business leaders and SMEs to understand the problem behind the ask and focus on what associates need to know, do, and apply.
- Define and manage learning programs for associate roles, including compliance, safety, maintenance skills, technology, and business process changes.
- Create structured maintenance learning and other role-based content and programs that connect formal learning with accessible, hands-on practice, coaching, knowledge resources, and on-the-job application.
- Manage the end-to-end L&D project management process, from intake and prioritization through development and deployment, applying agile principles.
- Use industry-leading tools, Generative AI, and effective prompting to accelerate ideation, research, scripting, content creation, visual development, automation, and rapid prototyping.
- Experiment with new approaches, gather learner and stakeholder feedback, use data to understand what works, and continuously improve.
- Support RPM Living’s learning technology stack, including the LMS, WalkMe, LinkedIn Learning, and other enterprise tools, optimizing configurations, content catalogs, governance, change management, and the overall learner experience.
- Gather data, provide analysis and insights to track learning effectiveness, identify gaps, adjust strategies, and demonstrate business impact that drives ROI.
- Explore emerging learning technologies, AI, automation, and modern enablement strategies to improve how work is done and make learning more accessible.
Requirements
- Requires a combination of project management and content design experience.
- Strong project management skills, including the ability to manage multiple priorities, timelines, stakeholders, and deliverables.
- Experience creating digital learning experiences across multiple formats, including short-form video, microlearning, interactive learning, eLearning, simulations, performance support, or similar solutions.
- Strong visual storytelling and the ability to turn complex information into simple, engaging, actionable experiences.
- Demonstrated experience using Generative AI and prompting to accelerate creative and learning design workflows.
- Strong instructional design and adult learning fundamentals.
- Ability to rapidly learn and experiment with new tools and technologies.
- Advanced Excel skills and the ability to produce learning-related reporting, analyze data, and translate findings into actionable insights.
- Ability to build collaborative partnerships in a virtual environment and work effectively with business leaders, subject matter experts, and technology teams.
- Ability to think at scale and understand what it takes to implement change, drive adoption, and deliver consistent programming across locations and job roles.
Skills
- Project management software
- Agile methodology
- Generative AI
- Prompting
- Instructional design
- Adult learning fundamentals
- Excel
- Articulate 360
- Synthesia
- Video editing platforms
- WalkMe
- LMS
Location
- Nationwide
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Preferred experience with project management software and Agile methodology.
- Experience with tools such as Articulate 360, Synthesia, video editing platforms, WalkMe, or similar technologies is a plus.
- Experience supporting frontline or distributed workforces, technology implementations, or business process changes is a plus.
Benefits
- Top industry pay
- Comprehensive benefits
- Path of upward mobility via career training and education
- Weekly pay for all associates working onsite at an apartment community
- Comprehensive healthcare coverage available for all full-time, regular associates
- Employer-paid employee assistance, mental health, and wellness programs
- Ancillary benefits including critical illness, hospital indemnity, and accident insurance
- 401(k) with robust company match
- Opportunities for professional development, career growth, and role-based learning plans
- Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
- Paid time off plus floating holidays and volunteer days
- Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
About the Company
- At RPM, we’re in the business of extraordinary. We believe people-first is the way to success.
- Our purpose is to create a thriving, future-ready workforce that transforms the property management industry.
- Through RPM Academy, we make learning accessible to all—delivering technical skillbuilding, leadership development, and career growth opportunities that empower associates to create extraordinary experiences for residents, clients, and each other.
Equal Opportunity
- RPM Living participates in E-Verify.
- RPM Living is an Equal Opportunity Employer.
- If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.