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About the Role
As a Travel Agent Global Operations (m/f/d), you will ensure professional support for our global B2B customers together with an international team. You will be responsible for processing complex flight bookings, ticketing, and fare inquiries, as well as providing service-oriented support to our customers in their daily business. Your expertise in GDS systems and your solution-oriented approach will significantly contribute to high service quality and efficient process management in a 24/7 operation.
Responsibilities
- Perform flight reservations and ticketing in Amadeus, Sabre, Galileo, and Farelogix
- Process rebookings, ticket changes, and other after-sales activities
- Utilize and process bookings via Airline NDC solutions
- Manage, monitor, and process queues within ticket automation processes
- Conduct fare checks and fare calculations
- Clarify invoicing and settlement issues
- Handle customer inquiries via phone, email, and electronic queue in a service-oriented manner
- Support and advise international B2B customers in English
- Ensure high service quality and adherence to agreed processing standards
- Contribute to the continuous improvement of operational processes
Requirements
- Completed vocational training in the tourism sector
- Very good knowledge of the airline and tourism industry
- Sound knowledge of airline products and fares, with practical ticketing experience
- Very good knowledge of GDS systems Amadeus and Sabre; basic knowledge of Galileo and Farelogix is advantageous
- Proficient in standard MS Office applications
Skills
- Amadeus
- Sabre
- Galileo
- Farelogix
- Airline NDC solutions
- MS Office applications
- Customer service
- Fare calculation
- Ticketing
- B2B support
- International communication
- Problem-solving
- Shift work
- Intercultural competence
Location
- Berlin
Work Type
- 24/7 operation
- Shift work
- Weekend work
- Holiday work
- Night shifts
- Hybrid (Home office possible)
Experience Level
- Professional
Education Level
- Vocational training in tourism
Benefits
- Flexible home office arrangement
- Up to 30 days of Workation per year
- Free, freshly cooked organic and regional lunch daily
- Central office location in Berlin Kreuzberg
- 50 Euro monthly public transport subsidy
- Company pension scheme contribution
- Weekly massage service (partially subsidized)
- Numerous team and company events
- Industry-standard discounts for travel
- Opportunities to contribute to sustainability initiatives
About the Company
- The AERTiCKET Group is one of the world's largest full-service consolidators and independent business-to-business service providers for scheduled flights.
- We are partners to airlines and service providers for travel agencies, tour operators, cooperatives, and portals.
- Our experienced fare specialists are available to our customers 24/7, 365 days a year.
- We develop state-of-the-art booking technologies for the future of the travel industry, providing a decisive competitive advantage.
- Our group employs approximately 850 people from 28 nations at 40 locations worldwide.
- In Germany, we have offices in Berlin-Kreuzberg (headquarters), Frankfurt/Main, Hanover, Hamburg, and Saarlouis.