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About the Role
The Stylist is responsible for providing and maintaining a positive, friendly, empathetic, and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service, achieving sales goals and productivity by expertly following our 5-Step Selling Process, and performing duties related to the presentation and operations of the store. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.
Responsibilities
- Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicating clearly and concisely adapting style to suit customers.
- Use all systems to manage customer flow and deliver a 5-star customer experience, including appointments, customers, and point-of-sale systems.
- Utilize iPad tools to research information and enthusiastically communicate it to the customer.
- Provide exceptional service to multiple customers simultaneously and contribute to the store's achievement of 5-Star Customer Service.
- Proactively address customer concerns with confidence and know when to escalate issues to the leadership team.
- Prepare for customer appointments by reviewing customer profiles, favorites, and preparing fitting rooms.
- Build customer relationships by welcoming them to the store, asking questions, and listening to understand their expectations and needs.
- Strive to identify the perfect gown/dress in the customer’s first three try-ons.
- Review the Timeline Calendar and set future appointments aligning with customer needs, and follow up with customers to remind or set future sales.
- Communicate the importance of alterations in perfecting the dress and promote all alterations services and personalization options.
- Partner with Alterations Specialists to set up appointments for personalization and fitting of gowns/dresses.
- Assist the store team in achieving a goal of 80% conversion of brides sold to Alterations appointments.
- Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
- Maintain store standards (clean, organized, promotional readiness) to support a flawless shopping experience.
- Report any broken or damaged equipment to store management.
- Maintain high dress code standards for oneself per the Dress Code.
- Offer David’s Bridal loyalty and partners program to support and promote one-stop shopping for all life events.
- Respond promptly to all customer questions, providing product and service information.
- Build relationships to meet or exceed customer satisfaction and loyalty.
- Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
- Support all cash wrap behaviors and process transactions with accuracy.
- Maintain knowledge of and follow procedures for special order dresses.
- Consistently achieve a 65% or greater platform conversion.
- Consistently achieve add-on goals: headpiece 75%, foundations 10%, and shoes 20%.
- Set come-back appointments for the complete wedding party, including Bridesmaids, Mother-of-the-Bride, and Flower Girl.
- Become a trusted advisor by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
- Strive to become a Circle of Excellence member by exceeding sales targets.
- Execute new processes, behaviors, contests, and programs as assigned.
- Perform duties and tasks as assigned by store management, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Actively support the store team to achieve sales, service, and operational goals.
- Accurately clock in and out for all scheduled shifts, breaks, and meals.
- Follow all loss prevention, security processes, and policies.
- Focus on own development and learning, completing all assigned training for ongoing development.
- Celebrate successes of team members.
- Share sales expertise and product knowledge with fellow stylists.
- Be open to coaching and feedback to improve behaviors and/or processes.
- Capitalize on feedback from coaching conversations with managers.
- Complete all required myLearning courses within the first 90 days and remain current with the myLearning Curriculum.
Requirements
- High school diploma or an equivalent degree.
- 1-2 years prior retail experience in an apparel, service, or specialty store environment is preferred.
- Prior experience with a computerized POS system is preferred.
- Personal integrity: Match words with actions to build trust and respect.
- Drive: Strive to achieve results through determination and commitment.
- Keep going during difficult or challenging times/situations.
- Teamwork: Build and maintain positive relationships within and across teams.
- While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
- The employee must occasionally lift to 25 pounds.
- The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and electronic devices for long periods of time.
Skills
- Customer Focus
- Sales
- Communication
- Problem-Solving
- Time Management
- Interpersonal Skills
- Adaptability
- Product Knowledge
- Fashion Trends
Location
- Onsite
Work Type
- Part Time
Experience Level
- 1-2 years retail experience preferred
Education Level
- High school diploma or equivalent
Benefits
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Referral Incentive Program
- Generous Dream Maker Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
About the Company
- From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit.
- Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
- Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.
- It is our goal to build a workforce that is as representative as the customers we serve.
- We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
Equal Opportunity
- David’s Bridal encourages applications from all qualified candidates.
- David’s Bridal has a great record of accommodating persons with disabilities.
- Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
- Love wins when love is for Everyone!