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About the Role

David's Bridal is seeking a Stylist to provide a positive, friendly, empathetic, and professional selling experience for all customers. As a brand ambassador, you will deliver 5-Star Customer Service, achieve sales goals, and maintain store operations, reporting to the Store Manager in partnership with the Sales Manager.

Responsibilities

Welcome customers warmly and communicate clearly, adapting style to suit their needs.
Utilize all systems, including iPad tools and the Point of Sale system, to manage customer flow and deliver an exceptional experience.
Manage multiple customers simultaneously and contribute to achieving 5-Star Customer Service goals.
Proactively address customer concerns and escalate issues to leadership when necessary.
Prepare for customer appointments by reviewing profiles and setting up fitting rooms.
Build customer relationships by understanding their expectations and needs through active listening and questioning.
Assist customers in finding the perfect gown or dress, aiming for success within the first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Promote alterations services and personalization options, partnering with Alterations Specialists to schedule appointments.
Ensure accurate measurements are taken and entered for dress orders to minimize returns and exchanges.
Maintain store standards, ensuring a clean, organized, and promotionally ready environment.
Report any broken or damaged equipment to store management.
Adhere to high dress code standards.
Offer David’s Bridal loyalty and partner programs to promote a one-stop shopping experience.
Respond promptly to customer questions with product and service information.
Maintain David’s Bridal hourly sales productivity standards using the 5-Step Selling Process.
Process transactions accurately at the cash wrap, ensuring a positive customer experience.
Maintain knowledge of and follow procedures for special order dresses.
Achieve a 65% or greater platform conversion rate.
Consistently achieve add-on goals for headpieces (75%), foundations (10%), and shoes (20%).
Schedule follow-up appointments for the complete wedding party.
Become a trusted advisor by completing training and building product knowledge and fashion trend expertise.
Exceed sales targets to become a Circle of Excellence member.
Execute new processes, behaviors, contests, and programs as assigned.
Perform assigned duties including promotion and sign setup, merchandising, visual changes, markdowns, and inventory counts.
Actively support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for all scheduled shifts, breaks, and meals.
Follow all loss prevention, security processes, and policies.
Focus on personal development and learning, completing all assigned training.
Celebrate team member successes and share sales expertise and product knowledge.
Be open to coaching and feedback to improve behaviors and processes.
Complete all required myLearning courses within the first 90 days and stay current with the curriculum.

Requirements

Personal integrity: Match words with actions to build trust and respect.
Drive: Strive to achieve results through determination and commitment.
Resilience: Keep going during difficult or challenging times/situations.
Teamwork: Build and maintain positive relationships within and across teams.
Additional duties as needed.
While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
The employee must occasionally lift to 25 pounds.
The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and electronic devices for long periods of time.
Do not use real-time generative AI tools to compose or feed answers during live interviews.
May request reasonable accommodation in advance.

Skills

Customer service
Sales
Communication
Interpersonal skills
Problem-solving
Time management
Computer proficiency
Product knowledge
Fashion trend expertise

Location

Onsite

Work Type

Part Time

Experience Level

1-2 years prior retail experience in an apparel, service or specialty store environment preferred
Prior experience with computerized POS system preferred

Education Level

High school diploma or an equivalent degree

Salary/Compensations

$15-21/hr

Benefits

Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Referral Incentive Program
Generous Dream Maker Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance

About the Company

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit.
Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.
It is our goal to build a workforce that is as representative as the customers we serve.
We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Equal Opportunity

David’s Bridal encourages applications from all qualified candidates.
David’s Bridal has a great record of accommodating persons with disabilities.
Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.