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About the Role

Haven House Domestic Violence Shelter is seeking an energetic, empathetic individual to make a direct and positive impact on the lives of individuals experiencing domestic violence and their children. Join the dedicated team of advocates in Erie County's only licensed domestic violence shelter.

Responsibilities

Provide supportive listening and counseling services to adult shelter residents.
Conduct crisis intervention as needed.
Lead group sessions, including House Meetings and conflict resolution.
Maintain up-to-date case files and progress notes.
Manage necessary records, statistical information, activity sheets, and documentation.
Participate in case conferences and reviews.
Attend program meetings and initiate creative programming.
Meet the primary needs of residents during assigned shifts, including token distribution and supplies.
Assist with cleaning and restocking supplies in a 24-hour residential facility.
Transport residents to appointments using an agency vehicle.
Engage in community presentations as necessary.
Perform administrative duties such as making copies and compiling client intake files.
Provide legal and social services advocacy for shelter residents.
Cover the crisis telephone hotline.
Remain alert and awake during all shifts.
Monitor for physical plant emergencies and security breaches.
Model and practice sensitivity, fair treatment, and acceptance of diversity.
Participate and contribute to the program's Quality Improvement process.
Promote the empowerment of all people adhering to trauma-informed care principles.
Perform other related duties as assigned by the program coordinator.
Maintain and submit all required documents and comply with the Vehicle Safety and Usage Policy.
Utilize agency phone and email systems following customer service protocols, including professional phone etiquette.
Maintain positive working relationships with staff and demonstrate strong interpersonal skills.

Requirements

Must have a Valid NYS Driver’s License and continued automobile insurance.
Must be able to function as a member of a team.
Must be able to work within a busy, fast-paced office setting.
Must abide by a smoke-free work environment.
Must be able to work a variety of shifts on a rotating basis to include evenings, weekends and holidays.
Must be able to understand the written and spoken word and respond effectively.
Must be able to learn and comprehend basic instructions and orientation to the job.
Must be able to multi-task on a frequent basis.
Must frequently participate and coordinate with others regarding work situations and decisions.
Must frequently interact appropriately and diplomatically with varied stakeholders.
Must frequently move about inside and outside the office in reaction to situations and duties.
Must frequently communicate accurate information with coworkers, clients and children.
Must frequently operate a computer and other office machinery.
Must be able to access multi-level buildings and travel to sites within the community.

Skills

Bi-lingual skills (English/Spanish) appreciated.
Prior domestic violence experience appreciated.
Prior experience working with victims of trauma appreciated.
CPR skills appreciated.
Nursing skills appreciated.
Familiarity with mental health appreciated.
Clinical training in mental health appreciated.
Familiarity with substance abuse appreciated.
Clinical training in substance abuse appreciated.
Excellent phone etiquette.
Customer service skills.
Knowledge of agency programs and services.
Strong interpersonal skills.

Location

Erie County

Work Type

Full-time
Evenings
Weekends
Holidays
Rotating shifts

Experience Level

Experienced

Education Level

Bachelor of Social Work degree (BSW) or any related field
Associates Degree

Salary/Compensations

$20 per hour

Benefits

20 PTO Days (25 Days After Five Years of Employment)
14 Paid Holidays (includes 2 flex holidays)
Bereavement Days
Paid Jury Duty
Employer Paid Life Insurance
Medical, Two Plan Options
Dental, Two Plan Options
Vision Insurance
Wellness Program and Incentives
Health Savings Account (HSA) and Quarterly Employer-Contributions
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away
Employer-Contributions to 403(b) After Two Years (1000 hours each year)

About the Company

Haven House Domestic Violence Shelter is Erie County's only licensed domestic violence shelter.
Child and Family Services offers full-time employees benefits to support employees and their families and help create a healthy work environment.

Equal Opportunity

Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics.
Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.