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About the Role

This on-site call center position offers a chance to work indoors in a fun and energetic environment. Following training, you will help customers by offering product and pricing recommendations. You'll earn commission on top of your hourly wage and through daily contests. This is an opportunity to share in the vision and success of a growing company.

Responsibilities

Handle inbound and outbound sales calls to business prospects to provide product and pricing recommendations.
Manage all aspects of the sales cycle and pipeline, including prospect identification, quote, sales verification, and post-sale retention.
Handle inbound and outbound contacts courteously, timely, and professionally.
Listen to customers, understand their needs, and resolve issues.
Research systems to find missing information and coordinate with other departments.
Follow Client program processes and perform all tasks courteously and professionally.
Utilize systems and technology to complete account management tasks.
Accurately document and process customer claims in appropriate systems.
Follow all required scripts, policies, and procedures.
Utilize knowledge base and training to accurately answer customer questions.
Comply with requirements regarding confidential and personal information.
Appropriately escalate customer issues to the managerial team.
Escalate customer issues to appropriate staff and management for resolution.
Ensure first call resolution through problem-solving and effective call handling.
Attend meetings and training to stay up-to-date on program knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent.
Experience with data-entry utilizing a computer.
Ability to read and speak English fluently.
Have a wired, high-speed internet connection (Download speed of 20Mbps+).
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ words a minute).
Ability to work regularly scheduled shifts within our hours of operation, including the training period.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow-up on customer issues.
Aptitude for conflict resolution, problem-solving, and negotiation.
Customer service oriented (empathetic, responsive, patient, and conscientious).
Ability to multi-task, stay focused, and self-manage.
Strong team orientation and customer focus.
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
Excellent interpersonal skills and the ability to build relationships with your team and customers.
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment (Preferred).
State or Federal work experience (Preferred).
Must be authorized to work in the country where the job is based.
Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.

Skills

Customer Service
Sales
Technical Support
Data Entry
Computer Proficiency
Microsoft Office Suite
Communication Skills
Organizational Skills
Problem Solving
Conflict Resolution
Negotiation
Multi-tasking
Teamwork
Interpersonal Skills
Typing (20+ WPM)

Location

On-site

Work Type

Full-time

Experience Level

1 year preferred

Education Level

High school diploma or equivalent

Benefits

Paid Time Off
Paid Holidays
Supplemental health coverage through Blue Cross (for full-time employees)
Life Insurance options
Supplemental Insurance (Accident and critical illness)
Career Growth opportunities
Paid Training
Fun, Engaging Work Environment
Casual Dress Code

About the Company

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA.
MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
MCI employs 10,000+ talented individuals with 150+ diverse North American client partners across various MCI brands.

Equal Opportunity

MCI embraces differences and believes diversity is a benefit to our employees, our company, our customers, and our community.
All aspects of employment at MCI are based solely on a person's merit and qualifications.
MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics.
Adherence to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
MCI provides reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances.