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About the Role
MCI is seeking Bilingual Customer Service Representatives to support inbound customer service, help desk, and back-office operations. In this role, you will handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues while representing well-known brands.
Responsibilities
- Handle inbound and outbound calls courteously and professionally.
- Resolve customer issues with first-call resolution strategies.
- Research and coordinate with internal departments to resolve inquiries.
- Accurately document customer interactions and claims in CRM systems.
- Use internal knowledge bases and training to answer questions confidently.
- Follow all required scripts, policies, and confidentiality protocols.
- Escalate complex issues to supervisors when needed.
- Stay current on program updates through training and team meetings.
- Meet all attendance and schedule requirements.
Requirements
- Must be 18 years or older.
- High school diploma or equivalent.
- Excellent written and verbal communication skills.
- Ability to type 20+ words per minute.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Reliable and punctual with strong time management skills.
- Strong problem-solving, conflict resolution, and customer service skills.
- Able to multi-task, stay focused, and work independently.
- Team-oriented with a positive, customer-first mindset.
- Comfortable in a fast-paced, dynamic environment.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to a background and/or security investigation.
- Must be willing to submit to drug screening.
Skills
- Customer Service
- Technical Support
- Inside Sales
- Back-office Support
- Chat Support
- Administrative Support
- Microsoft Office Suite
- Windows Operating Systems
- Problem-solving
- Conflict Resolution
- Multi-tasking
- Time Management
Location
- All MCI Locations
Work Type
- Full-time
Experience Level
- 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support (Preferred)
Education Level
- High school diploma or equivalent
Benefits
- Paid Time Off
- Paid holidays
- Supplemental health coverage through Blue Cross (for full-time employees)
- Life insurance options
- Accident insurance
- Critical illness insurance
- Career growth opportunities
- Paid training
About the Company
- MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide.
- MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
- In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA.
- MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
- MCI employs 10,000+ talented individuals with 150+ diverse North American client partners across multiple MCI brands.
Equal Opportunity
- MCI and its subsidiaries embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.
- All aspects of employment at MCI are based solely on a person's merit and qualifications.
- MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.
- MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
- MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
- MCI will not tolerate discrimination or harassment based on any of these characteristics.
- We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
- MCI provides reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.