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About the Role
MCI is seeking enthusiastic Call Center Representatives to support customer service and sales initiatives for well-known clients. In this role, you will respond to inquiries, provide customer support, and promote new products and services, offering an exciting opportunity to work on high-profile projects with recognizable brands. No prior call center experience is required, and comprehensive training is provided.
Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Requirements
- Must be 18 years or older.
- High school diploma or equivalent.
- Strong communication and organizational skills.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Reliable and punctual.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Skills
- Customer service
- Technical support
- Sales
- Troubleshooting
- Follow-up
- Multitasking
- Self-management
- Interpersonal skills
- Microsoft Office
- Windows operating systems
Location
- Onsite
Work Type
- Full-time
Experience Level
- No prior call center experience required
- 1+ year of experience in customer service, tech support, sales, or administrative roles (Preferred)
Education Level
- High school diploma or equivalent
Salary/Compensations
- Starting compensation is based on experience
Benefits
- Paid Time Off
- Paid holidays
- Supplemental health coverage through Blue Cross (for full-time employees)
- Life insurance options
- Accident and critical illness insurance
- Career Growth opportunities
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
About the Company
- MCI is a fast-growing tech-enabled business services company with a strong call center footprint and global operations.
- We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries.
- Our contact centers utilize on-site and remote agents with advanced technologies.
- MCI is committed to fostering an environment for career building, continuous learning, and development.
- In 2019, MCI was named Iowa’s Fastest Growing Company and the 452nd Fastest Growing Privately Company in the USA by Inc. Magazine.
- MCI has ten business process outsourcing service delivery facilities across multiple locations.
- MCI employs over 10,000 individuals across various brands.
Equal Opportunity
- MCI embraces diversity and believes it benefits employees, the company, customers, and the community.
- All employment aspects are based on merit and qualifications.
- MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
- MCI does not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.
- MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.
- MCI will not tolerate discrimination or harassment.
- MCI adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
- MCI provides reasonable accommodation to qualified employees with protected disabilities.