Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Call Centre Representative (Blended) role.

Rezi rewrites your resume against The Sydney Call Centre's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Call Centre Representative (Blended) posting at The Sydney Call Centre — free, in seconds.

About the Role

MCI is seeking call center representatives to support various inbound and outbound customer service and sales projects. This entry-level position involves handling customer inquiries, making outbound calls for customer service and sales, and up-selling new products and services. Opportunities are available on government programs and with well-known brands. Candidates should possess excellent communication skills, a willingness to learn, and be highly reliable. Schedules vary by site and project. Competitive compensation and bonus plans are offered.

Responsibilities

Handle inbound and outbound contacts in a courteous, timely, and professional manner
Ensure first call resolution through problem-solving and effective call handling
Research systems to find missing information and coordinate with other departments to resolve issues
Accurately document and process customer claims in appropriate systems
Lead fact-finding discussions to determine the best options for the customer
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution
Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
Ability to evaluate, troubleshoot, and follow-up on customer issues
Aptitude for conflict resolution, problem-solving, and negotiation
Customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Must be authorized to work in the country where the job is based
Willingness to submit to a LEVEL II background and/or security investigation with a fingerprint
Willingness to submit to drug screening

Skills

Customer Service
Technical Support
Sales
Communication Skills
Problem-Solving
Conflict Resolution
Negotiation
Multi-tasking
Self-Management
Teamwork
Interpersonal Skills

Location

Onsite

Work Type

Full-time
Entry-level

Experience Level

Entry-level

Education Level

High school diploma or equivalent

Benefits

Paid Time Off
Paid holidays
Supplemental health coverage through Blue Cross (for full-time employees)
Life insurance options
Accident insurance
Critical illness insurance
Career Growth opportunities
Paid Training

About the Company

MCI is a fast-growing tech-enabled business services company with a strong call center footprint and global operations.
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries.
Our contact centers utilize on-site and remote agents with advanced technologies to enhance customer journeys, drive scalability, and reduce costs.
MCI is committed to fostering an environment for professional career building, continuous learning, and development.
In 2019, MCI was named Iowa’s Fastest Growing Company and the 452nd Fastest Growing Privately Company in the USA by Inc. Magazine.
MCI has ten business process outsourcing service delivery facilities across the US, Canada, South Africa, and the Philippines.
MCI employs over 10,000 individuals across various brands including MCI BPO, MarketForce, and OnBrand24.

Equal Opportunity

MCI embraces diversity and believes it benefits employees, the company, customers, and the community.
All aspects of employment are based on merit and qualifications.
MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any protected characteristics.
MCI adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
MCI provides reasonable accommodation to qualified employees with protected disabilities as required by applicable laws, regulations, and ordinances.