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About the Role
The MCT Social Worker provides support, services, and treatments necessary for integrated crisis response, stabilization, and prevention activities for the SBH Health System Department of Psychiatry’s Mobile Crisis Team (MCT). This role requires clinical and administrative expertise to ensure quality care for diverse populations throughout Bronx County.
Responsibilities
- Promotes a safe, cooperative, and professional healthcare environment to ensure optimum patient care.
- Adheres to all hospital policies, procedures, rules, and regulations.
- Prioritizes customer service, treating customers professionally and courteously.
- Effectively communicates about SBH services and ensures concerns reach the appropriate personnel promptly.
- Demonstrates standards of performance and behaviors consistent with the DRIVE to Patient-Centered Excellence.
- Provides support, services, and treatments for the Mobile Crisis Team (MCT).
- Offers treatment to reduce symptoms and harm, guiding individuals in acute crisis to appropriate stabilization and detoxification support/services.
- Provides immediate telephonic response to assess crisis, determine risk, mental status, medical stability, and appropriate response; provides face-to-face response as needed.
- Makes referrals for emergencies or continuing care, or suggests treatment alternatives to facilitate community services.
- Develops crisis plans for new patients before discharge and revises existing crisis plan components as appropriate.
- Monitors or coordinates movement across levels of care, directly to the person and family.
- Acts as a liaison to local Police Departments, Probation offices, shelters, and crisis services to inform them of MCT services and collaborate in care.
- Advocates for high-quality care for individuals with mental health concerns in the community and child/family serving systems.
- Documents all client contacts in accordance with institution and DOH guidelines.
- Performs other duties as assigned.
Requirements
- Master’s degree in social work from an accredited college or university.
- Must be licensed NYS LMSW.
- Minimum of one (1) year of experience in providing crisis management services in settings such as assertive outreach, assertive community treatment, or emergency department.
- Two years of prior experience in the mental health field.
- Bilingual English/Spanish preferred but not required.
- Able to work flexible hours and days, including weekends, evenings, and holidays.
- Experience with diverse populations and social service systems.
- Experience with EPIC or other EMR systems.
- Mobile Crisis Team and/or CPEP experience strongly preferred.
- Requires a valid NYS driver’s license with a clean driving record.
- Travel throughout Bronx County is essential.
Skills
- Crisis management
- Assertive outreach
- Assertive community treatment
- Emergency department services
- Mental health field experience
- Diverse populations
- Social service systems
- EPIC or other EMR systems
- Mobile Crisis Team experience
- CPEP experience
- NYS driver's license
- Bilingual English/Spanish
Location
- Bronx, New York
Work Type
- Per Diem
Experience Level
- 1 year of experience in crisis management services
- 2 years of prior experience in the mental health field
Education Level
- Master’s degree in social work
- Licensed NYS LMSW
Salary/Compensations
- Generous Hourly Rate
About the Company
- SBH Health System