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About the Role

The Settlement Administrator will aid, support, and help coordinate the functions and interactions of the Settlements Team while providing excellent customer service.

Responsibilities

• Use analytical and investigation skills to resolve customer inquiries.
• Respond to telephone and electronic inquiries courteously and professionally.
• Process bank traces, chargebacks, and reversals using various 3rd party interfaces.
• Investigate discrepancies and issue adjustments.
• Assist in month-end activities including preparation and delivery of statements, billing, and making accounting entries.
• Safeguard company interests by complying with Payment Card Industry (PCI) and Interac regulations.
• Follow established work priorities, ensuring deadlines are met and procedures are followed.
• Perform general clerical duties.
• Assist with special projects as they arise.

Requirements

• A college diploma is required with some related experience.
• Exceptional organizational skills with demonstrated attention to detail.
• Established ability to exercise absolute discretion and maintain confidentiality.
• Highly motivated and able to work well independently and as part of a team.
• Ability to work in a high-pressure, fast-paced environment.
• Confident and versatile, with the ability to multi-task and prioritize work.
• Strong time management skills.
• A desire to succeed and eagerness to learn new skills.
• Basic Excel skill is a must, preferably Intermediate to advanced skill.
• Excellent communication and interpersonal skills.
• Experience in a fast-paced customer-oriented business, preferably dealing with financial transactional debit and/or credit processing is preferred.
• A background in customer support would be beneficial.

Skills

• Analytical skills
• Investigation skills
• Customer service
• Communication skills
• Interpersonal skills
• Organizational skills
• Attention to detail
• Discretion
• Confidentiality
• Teamwork
• Time management
• Multi-tasking
• Prioritization
• Excel (Basic to Intermediate/Advanced)

Work Type

• 12 Month Contract

Education Level

• College diploma

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• EAP
• Paid time off

About the Company

• NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry.
• NRT's solutions encompass secure payment systems, AML compliance and reporting tools, credit information and electronic marker services, table game platforms, financial and marketing kiosks, and digital gamification and mobile experiences.
• NRT has acquired JOINGO®, a resort app engagement platform.
• NRT's strategic partnerships have resulted in a convenient, reliable, and secure omni-channel payment ecosystem.
• NRT's solutions are used by casinos, race and sports operators, lotteries, banks, and retailers globally.
• NRT believes in the value of connection and community, fostering a diverse culture that encourages individual development.
• NRT offers competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits, training, product knowledge demos, skill building, development workshops, teambuilding exercises, and webinars.

Equal Opportunity

• NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided.
• It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job.
• NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
• NRT welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.