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About the Role
Access is seeking a Clubhouse Program Director to provide overall leadership and oversight for the Westchester County Clubhouse, ensuring operations align with the Clubhouse International model, recovery-oriented practice, and member choice. The role focuses on leading daily program implementation, supporting member participation, supervising staff, coordinating partnerships, and driving quality improvement through data and feedback.
Responsibilities
- Provides overall leadership, coordination, and oversight of Clubhouse programming and day-to-day operations.
- Performs all elements of Social Practice with the membership, including member engagement, social design, relationship development, continuous assessment and therapeutic intervention, and management of transitional environments.
- Supports and develops a therapeutic community based on Social Practice, recovery-oriented practice, member choice, and the International Standards for Clubhouse Programs.
- Ensures meaningful member participation in the Clubhouse community and promotes member-driven recovery and self-determination.
- Supports work-ordered day activities and opportunities that promote members' employment, education, social, financial, and vocational goals.
- Promotes community integration, peer support, relationship development, and meaningful opportunities for members to build skills, develop talents, build dignity, and strengthen a sense of belonging.
- Supervises, mentors, develops, and supports social practitioners and other program staff.
- Coordinates staff schedules, responsibilities, caseloads, and evaluations to ensure effective program operations and service delivery.
- Ensures appropriate staffing of the program, including participation in recruitment, selection, onboarding, and development of staff.
- Responsible for the program’s budget, data collection, scope of service requirements, and overall administration of the program.
- Uses member feedback, program data, and other information to identify opportunities for quality improvement and strengthen program effectiveness.
- Ensures compliance with all applicable government agency requirements, program standards, company policies, procedures, and the approved service plan.
- Actively participates in programmatic decision-making forums, including the Clubhouse Communications and Programming Committee.
- Coordinates and maintains effective relationships with community partners, external providers, and interagency stakeholders.
- Promotes and supports the Clubhouse community and Social Practice both internally and externally.
- Represents the Clubhouse at organizational forums, community events, external meetings, and other activities as needed.
- Ensures that program activities and services are responsive to the cultural and linguistic needs of members.
- Fosters a collaborative environment in which members and staff work together to support the mission and goals of the Clubhouse.
- Performs related duties as assigned by the Senior Director of Programming & Housing.
- Demonstrates flexibility and interchangeability with other staff on the unit to fulfill program and member needs.
- Maintains flexibility in scheduling, including staying late or arriving early when necessary to meet unit or member needs.
- Provides leadership and support during programmatic or member crises and ensures appropriate response in accordance with training and established practices.
- Participates in organizational initiatives, meetings, events, and external activities representing the Clubhouse and organization as needed.
- Promotes a respectful, inclusive, recovery-oriented environment for members, staff, and community partners.
- Supports continuous development of Clubhouse practices consistent with the Clubhouse International model and the principles of Social Practice.
- Maintains a cheerful, professional, and solution-focused approach while working under pressure and meeting deadlines.
- Performs other related duties and responsibilities as assigned.
Requirements
- Excellent verbal and written communication skills, including the ability to effectively communicate with members, staff, leadership, community partners, and other external stakeholders.
- Strong leadership, supervisory, organizational, and interpersonal skills.
- Demonstrated ability to manage and develop a team of staff while fostering meaningful member participation.
- Ability to manage multiple assignments and responsibilities to completion within established parameters, prescribed routines, and accepted practices.
- Ability to effectively handle crises in a supportive and professional manner based on training and standard accepted practices.
- Demonstrated mastery of the techniques of Social Practice.
- Thorough understanding of Social Practice and the Clubhouse Model.
- Understanding of recovery-oriented, person-centered, and strengths-based approaches to behavioral health services.
- Demonstrated commitment to member choice, self-determination, community integration, and meaningful participation.
- Ability to develop and maintain collaborative relationships with community and interagency partners.
- Demonstrates fierce optimism, professional curiosity, and a deeply communitarian approach to partnerships and engagement.
- Demonstrated cultural and linguistic responsiveness and commitment to an inclusive program environment.
- Basic computer proficiency, including Microsoft Office, Word, Excel, and Outlook.
- Ability to work onsite in a dynamic Clubhouse environment and move throughout the program area as needed to support members and staff.
- Ability to remain engaged with members and staff throughout the workday in a community-based environment.
- Ability to work in various environments and settings associated with Clubhouse programming, community activities, meetings, and external events.
- Ability to respond to program and member needs, including during crisis situations, in accordance with training and established practices.
- Ability to access and move throughout the work environment to perform essential job functions.
- Ability to sit, stand, and walk for extended periods throughout the workday.
Skills
- Leadership
- Supervision
- Communication (Verbal and Written)
- Organizational Skills
- Interpersonal Skills
- Team Management
- Member Engagement
- Crisis Management
- Social Practice Techniques
- Budget Management
- Data Collection
- Quality Improvement
- Community Partnership Coordination
- Cultural and Linguistic Responsiveness
- Microsoft Office Suite (Word, Excel, Outlook)
Location
- Mt. Vernon, NY
Work Type
- Onsite
- Full-time
Experience Level
- 3 years of outside supervisory experience
Education Level
- Master's degree or equivalent preferred
- Undergraduate degree or an equivalent combination of training and experience required
Salary/Compensations
- $90,000
About the Company
- Access values connection, accountability, and real impact.
- Our Culture Playbook is how we show up for each other and for the people we support.
- We are committed to helping people live the healthiest and fullest lives possible – while making sure our staff can do the same.
Equal Opportunity
- An Equal Opportunity Employer, including disability and Veterans