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About the Role

As the Director of Global Lifestyle F&B Implementation and Performance, you will own the implementation, performance, and operational readiness of food and beverage concepts and programs across the Lifestyle hotel portfolio globally. You will be the primary operational lead for openings, brand standards, and the successful deployment of F&B initiatives.

Responsibilities

• Lead the end-to-end deployment, implementation, and operational optimization of brand-led F&B programs and brand standards across the Lifestyle portfolio (franchise and managed).
• Be the primary operational contact for franchise and managed property partners, providing structured, prioritized support that drives successful execution of brand programs, adherence to SOPs, and consistent brand standards.
• Collaborate with F&B Operations, Brand Performance Support, and Brand Experience, Performance, and Strategy teams to monitor and analyze key performance indicators to track outlet performance, identify areas for improvement, and deploy action plans.
• Lead the development and continuous improvement of openings process resources, training materials, and operational guides, with prioritized ownership of Lifestyle openings.
• Own the deployment and operationalization of new and existing F&B concepts and programs once they are defined, ensuring they are executable, scalable, and consistently applied through clear brand standards and playbooks.
• Support execution of testing new brand programs, F&B concepts, technology, and brand partnerships in pilot exercises to drive brand growth, value, and operational efficiency.
• Lead the creation and ongoing refinement of operational guides, brand standards documentation, and best-practice tools that enable consistent execution across the portfolio.
• Facilitate and scale the adoption of Standard Operating Procedures (SOPs) and best practices within the Lifestyle hotel portfolio to uphold brand compliance.
• Receive analytics and data reporting on performance initiatives (KPIs) and guest satisfaction; use insights to identify areas of opportunity to enhance F&B performance, profitability, and guest satisfaction.
• Identify underperforming outlets within the Lifestyle hotel portfolio and develop strategic action plans with internal and external partners to drive improvements.
• Lead F&B operational support for priority Lifestyle openings, conversions, and transitions, owning the critical path, cross-functional coordination, and post-opening performance follow-up.

Requirements

• Ten (10) years of experience in food and beverage (F&B) operations
• Five (5) years in multi-unit or multi-brand F&B or brand operations roles
• Experience leading or significantly contributing to at least five (5) hotel or major restaurant openings
• Experience managing multiple cross-functional hospitality projects (openings, brand standards, or operational rollouts) across teams including setting priorities, documenting tradeoffs, and delivering against agreed timelines
• Willing to travel up to 45% of the time, both domestically and internationally
• Onsite schedule in the New York City office
• Working knowledge in Microsoft365 and Adobe Suite

Skills

• Food and beverage operations
• Multi-unit or multi-brand F&B or brand operations
• Hotel or major restaurant openings
• Managing cross-functional hospitality projects
• Microsoft365
• Adobe Suite
• BA/BS Bachelor's Degree
• Creative, design, or advisory related work experience in food and beverage
• BOH Operations and Culinary
• Menu programming and planning
• Foodservice technical services software
• AutoCAD

Location

• New York City, NY

Work Type

• Onsite

Experience Level

• Director

Education Level

• BA/BS Bachelor's Degree

Salary/Compensations

• $120,000 – $175,000

Benefits

• 110 nights of deeply discounted travel
• Employee stock purchase program (ESPP) at a 15% discount
• Paid parental leave
• Personalized caregiving support
• Crisis concierge
• Mental health resources through Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits
• Retirement plans
• Hilton Annual Incentive (Bonus) Plan

About the Company

• Hilton is a global leader in hospitality, building an exceptional workplace for the Team Members who make it all possible.
• With a founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests worldwide.
• The company's award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
• Hilton is setting new standards for the future of travel with its suite of world-class brands and a commitment to providing the best stay for every guest.

Equal Opportunity

• Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally.