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About the Role

We are seeking a highly capable Property Damage Claims Adjuster, Garage, to adjudicate commercial Garage Property Damage claims to provide superb results for our clients. This position reports to a manager based in Denver.

Responsibilities

Adjudicate Garage Property Damage claims of higher technical complexity with a direct impact on departmental results.
Resolve issues that are generalized and typically not complex, but require understanding of a broader set of issues.
Conduct detailed information gathering, analysis, and investigation to find solutions to issues that are numerous and undefined.
Report to senior management and underwriters on claims trends and developments.
Identify loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.
Analyze claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
Investigate claims promptly and thoroughly, including interviewing all involved parties.
Manage claims in litigation.
Manage the diary and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
Properly set claim reserves.
Identify, assign, and coordinate the assignment and coordination of expertise resources to assist in case resolution.
Prepare reports for file documentation.
Apply creative solutions that result in the best financial outcome.
Negotiate in a timely and effective manner to provide cost-effective solutions for the company and its customers within own limits using a range of negotiation styles.
Process mail and prioritize workload.
Complete telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
Have an appreciation and passion for strong claim management.

Requirements

Must have good business acumen (i.e., understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
A practical knowledge of commercial claims, as well as an exceptional customer service focus.
Must work independently and demonstrate the ability to exercise sound judgment.
Must have excellent communication skills and the ability to build lasting relationships.
Excellent evaluation and strategic skills required.
Strong claim negotiation skills a must. Ability to take a proactive and pragmatic approach to negotiation.
Must possess a strong customer focus.
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business, which may include the CEO.
Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by finding a way to achieve success through adversity.
Being solution (not problem) focused.
Thinking with a global mindset first.
Client focus – the ability to effectively determine specific client needs and to provide value-added solutions.
Successful traits (flexibility, ability to thrive in change, being resourceful on your own) are necessary to work in a fast-paced environment that is evolving constantly.
Ability to develop and maintain productive relationships with clients, business partners, and organizational peers with a focus on timely and meaningful exchanges of information.
Exhibits natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
Uses listening and questioning techniques to effectively gather information from insureds and claimants.
Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g., arbitration and mediation) and when these are used.
Proficient in MS Office Suite and other business-related software.
Polished and professional written and verbal communication skills.
The ability to read and write English fluently is required.
Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

Skills

ImageRight
Guidewire
ClaimsCenter
MS Office Suite

Location

Omaha, NE
Albany, NY
Richmond, VA
Chicago, IL
New York City, NY

Work Type

100% in-office
On-site

Experience Level

A minimum of two years' experience adjudicating first- and third-party commercial Property Damage claims.
Two or more insurance designations or four additional years of related experience adjudicating environmental claims beyond the minimum experience required above may be substituted in lieu of a degree.

Education Level

Bachelor’s degree from an accredited university required.

Salary/Compensations

Richmond and Omaha Pay Range: $78,300 - $92,000
Albany and Chicago Pay Range: $86,000 - $101,000
New York City Pay Range: $93,800 - $110,500

Benefits

Competitive compensation package
Performance-based incentives
Comprehensive benefits program
Health insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off
Professional development opportunities

About the Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market.
Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses.
The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.

Equal Opportunity

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.