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About the Role

Investigate automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. Assess coverage, liability, and damages while providing exceptional customer service. Engage in negotiation processes to reach fair and timely injury settlements with all parties involved.

Responsibilities

Investigate automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved.
Assess coverage, liability, and damages.
Provide exceptional customer service.
Communicate with customers and attorneys through voice calls, email, and text messages.
Engage in negotiation processes to reach fair and timely injury settlements.
Perform detailed reviews of damage and interpret policies to determine coverage.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Incorporate tactics in handling challenging and complex situations.
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
Protect the company financially by executing policies along policy agreements.
Keep a clear record of work in a claims system.
Ensure timely and accurate documentation is completed.

Requirements

Prior represented third-party casualty claim handling experience is required.
SC, NC, or AL claims experience highly preferred.
FL, GA, NV, TX, CA claims experience also preferred.
2-5 years of moderate/complex Bodily Injury claim handling experience is preferred.
Prior litigation claims experience a plus.
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
Ability to work independently and remotely, while managing time efficiently.
Proficient knowledge of insurance policies, coverage, and liability determination and state regulations.
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Knowledge of innovative tools and platforms for effective claims evaluation.
Proficient in Microsoft Office Suite a plus.
Must reside in the Eastern or Central Time Zones.
Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for the sign-on bonus.
This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico.
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Skills

Business Communications
Critical Thinking
Demand Management
Fraud Investigations
Information Collection
Problem Solving
Time Management

Location

Remote

Work Type

Remote
Full-time

Experience Level

2-5 years

Salary/Compensations

53,500.00 - 84,625.00 annually

Benefits

Time off
Healthcare
Retirement
401K/pension
Education reimbursement
Programs to help you balance work with the rest of your life
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role.
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs.

About the Company

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Equal Opportunity

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.