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About the Role
Saint Joseph London is a 150-bed regional hospital founded in 1926, recognized as a Best Place to Work in Kentucky for five consecutive years. As a Senior Patient Access Representative, you will perform patient registration and admitting across various hospital access areas, handling moderately complex registrations, insurance verification, benefits review, and patient financial responsibility communication. You will also serve as an informal resource for less experienced staff and collaborate with internal departments to resolve access issues.
Responsibilities
- Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
- Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non‑standard workflows.
- Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception‑based issues.
- Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
- Support operational continuity by flexing across access points, assisting during high‑volume or high‑acuity periods, and ensuring timely completion of patient access workflows.
- Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem‑solving, without formal supervisory responsibility.
Requirements
- High School Graduate General Studies, upon hire or High School GED General Studies, upon hire
- 1-3 years of experience in patient access, healthcare registration, or a related healthcare administrative role, upon hire
- Experience with insurance verification, benefits review, and/or registration workflows, upon hire
Skills
- Insurance verification
- Benefits review
- Registration workflows
- Relationship-based care
Location
- London, KY
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- High School Graduate or GED
About the Company
- Saint Joseph London is a 150-bed regional hospital founded in 1926, located on a 52-acre healing environment with private patient rooms overlooking a lake and healing garden.
- Saint Joseph London has been recognized as a Best Place to Work in Kentucky for five years in a row (2020-2024).
- CHI Health Saint Joseph is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people.
- CommonSpirit Health has approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.
- CommonSpirit Health's commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.