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About the Role

This coaching role focuses on improving operational performance by enhancing associate capabilities and understanding of company practices through on-the-job training and business intelligence reporting. The position provides resources and opportunities for associates to learn, grow, and advance their careers, assisting on-site teams and regional leadership in making data-driven decisions and creating performance strategies.

Responsibilities

Oversee KPI performance for a portfolio of properties within a specific market or leadership division.
Analyze Business Intelligence data to identify performance deficiencies based on KPIs and develop corrective actions by setting long and short-term goals.
Partner with the training team to deploy associate and manager onboarding cohorts to decrease ramp time and increase performance.
Train on-site teams and leadership to use KPIs for data-driven decision-making.
Utilize small group and individual coaching sessions to review KPIs with Associates and develop coaching plans.
Develop and assist with continuous learning 2-3 weeks after new hire onboarding.
Assist with new property transitions.
Complete detailed recaps on improvement strategies and schedule follow-ups.
Stay current on the latest processes and best practices for each program.
Coordinate platform rollouts and provide SME support.
Collaborate with the Training team to design new training content and presentations.
Monitor 3rd party Mystery Shop scores and schedule one-on-one coaching sessions based on scores.
Host quarterly meetings with Senior Leadership to discuss portfolio performance.
Strategize with Senior Leadership to develop performance plans for their portfolios and client portfolios.
Collaborate with other corporate support departments to manage platform rollouts and adoption.
Be accountable for the performance strategy of their direct report’s market.
Serve as an ongoing coach and mentor for all new enablement managers.
Be responsible for the continuation of enablement managers’ personal and career development.
Support a larger portfolio size that may span several markets.
Be responsible for all in-market in-person site visits, virtual coaching, and training.

Requirements

Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
At least 2 years of experience in a multifamily property leadership role (Community Manager or higher).
At least one year of demonstrated coaching, training, or mentoring experience.
May be required to sit or stand for extended periods of time.
Must be able to read documents, computer screens and data.
Must be able to hear and understand verbal communications in person and over the phone or computer.
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
Must be able to operate a computer, keyboard, mouse and other office equipment.
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires.
A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Skills

Business Intelligence data analysis
Coaching
Training
Mentoring
Performance strategy development
Data-driven decision making
Platform rollout coordination
SME support

Location

Austin
San Antonio

Work Type

Onsite (4 days per week)
Travel up to 30%

Experience Level

2+ years in multifamily property leadership
1+ year coaching, training, or mentoring

Education Level

Bachelor's degree or equivalent combination of education and experience

Benefits

Weekly pay
Comprehensive healthcare coverage
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

About the Company

RPM Living believes people-first is the way to success, providing top industry pay, comprehensive benefits, and upward mobility via career training and education.
RPM Academy's purpose is to create a thriving, future-ready workforce that transforms the property management industry by making learning accessible, delivering technical skillbuilding, leadership development, and career growth opportunities.

Equal Opportunity

RPM Living participates in E-Verify.
RPM Living is an Equal Opportunity Employer.
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.