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About the Role
TELUS Health is the leading Canadian virtual care platform, reimagining healthcare for patients and providers. We connect millions of Canadians with primary care providers through a user-friendly app, offering 24/7 access to health services. Our team culture values kindness, compassion, collaboration, and critical thinking, united by a mission to improve Canadian healthcare.
Responsibilities
- Spearhead the strategic direction for Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries.
- Foster a collaborative and positive work environment.
- Act as a bridge between the clinical team and management, conveying feedback and aligning with business objectives.
- Harmonize processes, communications, policies, training, and operations on a national scale.
- Drive operational "hygiene" by developing and implementing evidence-based clinical protocols.
- Conduct chart audits, oversee clinical reviews, and manage patient escalations.
- Formalize continuing medical education to support virtual care operations.
- Introduce and support new processes and metrics to optimize operational efficiency.
- Serve as a jurisdictional clinical practice expert, navigating regulatory environments and understanding practitioner scope of practice.
- Lead province-specific lab strategies.
- Represent the clinical perspective in business meetings and client engagements.
- Shape innovative programs and services that enhance existing operations.
Requirements
- Primary Care Nurse Practitioner in good standing with the affiliated regulatory body.
- Minimum of 2 years of experience as a Nurse Practitioner.
- Prior team oversight and change management experience.
- Strong organizational and facilitation skills.
- Data analysis and leadership abilities.
- Demonstrates a passion for growth and development in a fast-paced environment.
- Keen interest in technology and healthcare.
- Highly comfortable with IT systems, including Google Suite, Windows and Mac OS.
- Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative.
- Availability: Able to work 7.5 hours a day, Monday to Friday.
- Advanced knowledge of English is required for interaction with external and internal parties and for working with IT tools.
Skills
- Bilingualism & mastery in French and English (spoken and written) is mandatory.
- Team oversight
- Change management
- Organizational skills
- Facilitation skills
- Data analysis
- Leadership
- Technology
- Healthcare
- IT systems proficiency (Google Suite, Windows, Mac OS)
- Clinical expertise
- Clinical strategy
- Communication
- Problem-solving
Location
- Remote
Work Type
- Temporary Full-Time
- Flexible Monday to Friday
Experience Level
- Minimum of 2 years of experience as a Nurse Practitioner
- Prior team oversight and change management experience
Education Level
- Primary Care Nurse Practitioner
About the Company
- TELUS Health is the leading Canadian virtual care platform.
- We are reimagining how healthcare can look differently – benefiting both patients and providers.
- We connect millions of Canadians across the country to our team of kind and knowledgeable primary care providers.
- Our team culture values kindness, compassion, collaboration, and critical thinking.
- We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.
- Aiming to put virtual care in the hands of every Canadian, we help employees stay healthy and keep them performing at their best.