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About the Role
This position is for a Cloud Solution Architect specializing in AI solutions, focusing on Microsoft 365 Copilot, Copilot Studio, and Copilot Chat. The role involves supporting customers in their AI transformation journey from both technical and business perspectives, providing hands-on assistance with AI agent development, requirements gathering, and architecture design.
Responsibilities
- Support customers in creating AI agents using Microsoft 365 Copilot.
- Understand customer challenges and design/implement practical and repeatable solutions using Copilot.
- Assist with the setup and construction of agent foundations using Agent Builder and Copilot Studio.
- Leverage broad knowledge of Microsoft products like Microsoft Foundry and Agent 365, as well as third-party agent platforms.
- Act as a technical advisor to customers, supporting the architecture design and implementation of AI agents centered around Microsoft 365 Copilot.
- Maximize the business value and ROI of AI solutions.
- Collaborate with business and technical decision-makers to support the adoption and utilization of Microsoft 365 Copilot, Copilot Studio, and Copilot Chat.
- Identify and realize opportunities for additional proposals and value expansion by collaborating with Unified Support sales teams and Microsoft 365 Copilot presales teams.
- Share knowledge through internal and external community activities, promoting the creation and utilization of reusable deliverables and knowledge.
- Provide customer-centric feedback to internal teams, including the headquarters engineering department, to improve strategy and execution.
- Continuously learn in the areas of AI agents, Microsoft 365 Copilot, and change management to maintain technical expertise aligned with Customer Success department priorities.
Requirements
- Over 5 years of practical experience in AI solutions, architecture, consulting, or equivalent.
- Business-level Japanese language skills.
Skills
- AI solutions
- Architecture
- Consulting
- Microsoft 365 Copilot
- Copilot Studio
- Copilot Chat
- AI agent development
- Prompt design
- Agent Builder
- Microsoft Foundry
- Agent 365
- Third-party agent platforms
- Change management
Location
- Remote (up to 50% work from home)
Work Type
- Hybrid
- Full-time
Experience Level
- 5+ years of experience
- 12+ years of experience with a Bachelor's degree
- 8+ years of experience with a Master's degree
Education Level
- Bachelor's degree
- Master's degree
- Cloud-related technical certifications (Microsoft 365, Azure, AWS, Google, Security certifications, etc.)
About the Company
- Microsoft's mission is to empower every person and every organization on the planet to achieve more.
- We foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals.
- We value respect, integrity, and accountability, and we are building an inclusive culture where everyone can thrive.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.