Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Head of Sales Engineering role.
Rezi rewrites your resume against Assembled's job description. Free.
Tailor your resume to this Head of Sales Engineering role.
Rezi rewrites your resume against Assembled's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Head of Sales Engineering posting at Assembled — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Head of Sales Engineering posting at Assembled — free, in seconds.
About the Role
As the founding sales engineering leader, you will own the technical aspects of deal closure, build the sales engineering function from the ground up, and shape the team's direction. You will partner with Account Executives to conduct technical evaluations, demonstrate Assembled's value using customer data, and focus on AI agents for chat, voice, and email. This role offers significant responsibility, executive exposure, and career acceleration.
Responsibilities
- Lead and grow the sales engineering team, including hiring, coaching, and development.
- Define key metrics for the sales engineering function, such as technical win rate and POC conversion.
- Partner with Account Executives to manage technical evaluations from discovery through closing.
- Lead large and strategic deals personally to build product knowledge and platform command.
- Establish foundational elements for the function, including demo environments, discovery frameworks, POC playbooks, and reusable technical content.
- Own the end-to-end technical win, including discovery, solution proposal, tailored demos, and value demonstration.
- Manage RFP and security assessment responses, and develop repeatable processes and content.
- Act as a liaison between prospects and the product team, providing customer feedback to shape the roadmap.
- Partner with product marketing on technical content and competitive positioning.
- Collaborate with sales leadership on pipeline strategy and individual deal support.
- Identify trends in wins and deal stalls to shape technical strategy for key opportunities.
Requirements
- Significant technical and pre-sales experience.
- Proven ability to handle messy data or complex integrations.
- Strong analytical range and critical thinking skills.
- Experience closing large enterprise deals, leading the technical side of complex sales cycles.
- Proven success in winning deals with $500K or more in upfront value.
- Ability to effectively communicate with C-level executives, engineers, and support agents.
- Experience building or scaling a sales engineering team from scratch.
- Experience managing or mentoring sales engineers.
- Willingness to carry a number and remain hands-on in deals.
- Ability to work with urgency, juggle competing deals, and drive toward value delivery.
- Capacity to push through roadblocks in unstructured environments and operate independently.
- Ability to think strategically while also working on detailed tasks.
- Experience coaching and providing direct feedback.
- Collaborative, humble, and helpful attitude.
- 5+ years in sales engineering, solutions consulting, or a comparable technical pre-sales role (preferred).
- Hands-on experience selling or deploying AI agents for chat, voice, or email (preferred).
- Background in Workforce Management or Support Operations (preferred).
Skills
- Sales Engineering
- Technical Sales
- Pre-sales
- Deal Execution
- AI Agents
- Chat
- Voice
- Workforce Management
- Support Operations
- Analytical Skills
- Critical Thinking
- Demo Environments
- Discovery Frameworks
- Proof-of-Concept (POC)
- RFP Response
- Security Assessment Response
- Technical Content Creation
- Competitive Positioning
- Pipeline Management
- Coaching
- Mentoring
Location
- San Francisco, CA
- New York, NY
Work Type
- In-person
- Full-time
Experience Level
- Founding leadership role
- 5+ years preferred
Salary/Compensations
- Competitive compensation (base + commission)
- Equity in a high-growth startup
Benefits
- Opportunity to significantly influence a rapidly expanding market.
- Impactful work with freedom to innovate and execute.
About the Company
- Assembled helps companies scale great customer support by providing tools to manage complex operations involving human and AI agents.
- Over 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled.
- The company has raised $71M from investors like NEA, Emergence Capital, Stripe, and Basis Set Ventures.
- Offices are located in San Francisco, New York, and London.
Equal Opportunity
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.
- We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.
- For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
- For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.