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About the Role
As a Commercial Director at dnata catering, you will manage the end-to-end tender processes, serve as the primary customer contact, and collaborate with key stakeholders to achieve company financial goals. This role is crucial for maintaining strong client relationships and ensuring efficient service delivery to airline clients.
Responsibilities
- Manage tender processes from start to finish, including capturing data in Salesforce.
- Evaluate tender participation in collaboration with key stakeholders.
- Oversee costing and pricing processes.
- Communicate with customers during the tender process and maintain strong customer relationships.
- Review customer PNL with the Pricing department and VP Commercial.
- Present and finalize PNL with key stakeholders.
- Submit offers to customers and manage the approval process in Salesforce.
- Ensure timely follow-up on tender development with customers and internal sources.
- Organize customer visits and meal presentations, recording all necessary commercial changes.
- Negotiate and finalize catering agreements in conjunction with key stakeholders.
- Maintain timelines during tender processes and handle time-sensitive customer commercial topics.
- Act as the link between customers and executing facility/entity for all commercial affairs.
- Collaborate closely with the purchasing department to keep pricing matrices up to date.
- Work closely with VP Commercial and CFO to achieve company financial margins and goals.
- Ensure seamless communication flow between commercial and operations by working closely with account managers.
Requirements
- A minimum of 7-10 years’ experience in a similar role.
- Excellent communication skills, including conflict management and resolution.
- A track record in customer service.
- Strong organizational and time management skills.
- Experience in tender processes, pricing, and negotiation.
- Ability to work collaboratively with cross-functional teams and key stakeholders.
- Ability to communicate in English, Mandarin, Cantonese, etc.
Skills
- Customer service
- Communication
- Conflict management
- Conflict resolution
- Organization
- Time management
- Tender processes
- Pricing
- Negotiation
- Collaboration
- Salesforce
- CRM software
Location
- Onsite
Work Type
- Full-time
Experience Level
- 7-10 years
Education Level
- Bachelor’s degree in engineering or related field
About the Company
- dnata catering is one of the world's largest air services providers, ensuring the smooth and efficient operation of the aviation industry across 127 airports.