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About the Role

As our Product Manager, Emergency Department Platform, you'll own Ambience's Emergency Department platform and the clinician experience from initial assessment through disposition and handoff. Your mission is to make ED documentation accurate, efficient, and reliable as patients' conditions and plans evolve. You'll set the ED roadmap, lead delivery with Engineering, Design, and Clinical AI, and measure outcomes with customers. This is a Senior PM role, working closely with engineering, design, Clinical AI/ML, and GTM teams.

Responsibilities

Set ED priorities using clinician needs, product quality, and commercial value, making clear tradeoffs between fixes and new capabilities.
Shadow ED clinicians to understand triage, parallel patients, reassessments, changing diagnoses, ED course, and disposition.
Own the workflow across Ambience, Epic Haiku, and our native app: starting, updating, reviewing, editing, and filing documentation during a shift.
Partner with our shared Scribe, Chart Prep, CDI, and EHR integration teams.
Improve HPI, physical exam, MDM, and ED course quality with Clinical AI and Engineering, reducing fabricated content, attribution errors, misplaced sections, and regressions.
Let clinicians update assessments as new information arrives without overwriting their edits or adding work in Epic.
Measure note accuracy and completeness, latency, workflow completion, writeback reliability, and recurring issues across customers.
Improve sustained usage by establishing an encounter-level ED utilization measure that handles dynamic patient lists and notes completed after discharge, and use it with clinician feedback to understand drop-off.
Measure documentation time, after-shift charting, and clinician efficiency with Data, Care Transformation, and Value Attainment.
Work with coding and revenue-cycle teams on ED documentation and CDI, including supported E/M, critical care, and procedure capture, prioritizing accuracy and compliance.
Work with GTM and Product Marketing on a value story for clinicians, physician groups, and health systems that supports adoption, retention, and expansion.
Validate opportunities to expand to new ED personas when customer need and value justify the investment.

Requirements

5+ years of PM experience (or equivalent product-building experience), with end-to-end ownership of a product area.
Proven ability to learn a complex domain through firsthand user research.
Strong technical fluency - comfort with AI/ML products, data, APIs, and complex integrations.
Experience shipping user-facing products with complex workflows and reliability requirements.
Strong product judgment, clear writing, and comfort making decisions with incomplete information.
Based in SF, available to be in the office 3x/week, with willingness to visit customers and shadow clinicians.

Skills

AI/ML products
Data
APIs
Complex integrations
Emergency medicine
Clinical workflows
Healthcare IT
Epic
Haiku
Ambient AI
Clinical documentation
LLM
Human-in-the-loop products
Coding/CDI
Revenue-cycle workflows
ED E/M
Critical care
0-to-1 product work
Enterprise product improvement

Location

San Francisco, CA

Work Type

Hybrid

Experience Level

Senior

Benefits

Comprehensive medical, dental, and vision coverage for you and your dependents
401(k) with a company match of up to 3% of base salary
Parental leave
Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1

About the Company

Ambience is building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country.
Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work.
Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America.
Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners.
We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter.
Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025.
We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started.

Equal Opportunity

Ambience Healthcare is an equal opportunity employer and is committed to building a diverse and inclusive workplace.
We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
We encourage applicants from all backgrounds to apply.
Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at accommodations@ambiencehealthcare.com. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.