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About the Role
As Senior Accounts Receivable Technician, you will manage the day-to-day operations of the Accounts Receivable function, ensuring accurate and timely invoicing, payment posting, ledger reconciliation, and client communication for outstanding balances. You will lead a team of AR clerks, manage collections, resolve billing disputes, and produce financial reports. A key part of this role is to improve AR processes, implement clearer credit procedures, and leverage automation. You will collaborate with various internal departments and client finance contacts, requiring strong accounting fundamentals and interpersonal skills.
Responsibilities
- Own the daily running of the AR department, including invoicing, collections, cash application, reconciliations, and record-keeping.
- Drive collections through reminders, follow-ups, and direct client conversations to reduce DSO and minimize delinquencies.
- Implement credit policies and procedures, apply credit limits and terms, and conduct credit checks for new clients.
- Reconcile the accounts receivable ledger, verify discrepancies, and ensure accurate payment posting.
- Handle billing disputes directly and professionally with clients.
- Generate AR status statements and reports, tracking key indicators like DSO, aging, collection effectiveness, bad debt to sales, and dispute rate.
- Review and refine AR processes and policies to improve efficiency and ensure compliance.
- Automate invoicing, reminders, and collection steps using technology.
- Coordinate with Agents, Talent Management, and Operations to ensure billing accuracy and resolve payment-related issues.
- Identify and mitigate credit and collection risks across the client base.
- Analyze receivables patterns and provide recommendations to reduce outstanding balances and improve profitability.
Requirements
- 6+ years of experience in accounts receivable, collections, or accounting operations.
- Thorough grounding in accounting principles.
- Hands-on command of the full AR cycle: invoicing, collections, cash application, reconciliations, and dispute resolution.
- Working knowledge of credit procedures, including credit checks, limits, and payment terms.
- Comfort with AR metrics and reporting (DSO, aging, CEI, bad debt to sales).
- Excellent written and spoken communication skills, with tact for handling past-due accounts.
- Strong organizational discipline to manage multiple deadlines.
- Experience in a talent agency, entertainment, media, advertising, creative, or similar industry is an asset.
Skills
- Accounting fundamentals
- NetSuite experience (strong asset)
- Excel skills
- ERP system fluency
- Credit procedures
- AR metrics and reporting
- Written communication
- Spoken communication
- Organizational discipline
- English fluency
- French fluency (strong asset)
Location
- Montreal
- Toronto
- Remote
Work Type
- Flexible Work Environment
- Remote Work
Experience Level
- 6+ years of experience in accounts receivable, collections or accounting operations
- Senior level
Education Level
- Diploma or degree in accounting, finance or a related field
Benefits
- Unlimited Paid PTO
- 12 Monthly Personal Days
- Comprehensive Insurance (Dental, vision, and medical coverage)
- Room to Grow (internal mobility)
About the Company
- Dulcedo is a full-service talent management agency specializing in creators, influencers, athletes, models, and entertainment talent across North America and internationally.
- The company's mission is to build scalable, sustainable careers for talent while delivering white-glove service to brands and partners.
- Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader in the US and North American markets.
- They manage global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers.
- Dulcedo operates offices in Montreal and Toronto with an extensive network across Los Angeles, New York, Miami, and beyond.
- The company is committed to Diversity, Equity, and Inclusion, celebrating diverse backgrounds and ensuring equal opportunities.
- Dulcedo is a people-first organization, fostering an environment for growth, challenge, and meaningful work.
- Proudly certified as a Great Place to Work.
Equal Opportunity
- As an equal opportunity employer, we are committed to making sure everyone feels included, supported, and valued.
- Should you require any accommodations during the application process, please write to talentacquisition@dulcedo.com and we will adjust the process to your needs.