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About the Role

This role involves performing routine service operations, monitoring system availability and reliability, and participating in customer-impacting incidents. You will review and approve the operational readiness of new service features, execute deployments, and proactively identify and automate solutions for operational inefficiencies. The position also requires investigating system issues, contributing to capacity planning, and continuously improving service operability and observability.

Responsibilities

Perform routine service operations, including host and storage-system management, security and compliance activities, automated and manual ticket resolution, and customer notifications.
Monitor and maintain the availability, reliability, performance, and capacity of OCI File Storage Services across pre-production and production environments.
Participate in customer-impacting incidents, lead timely mitigation, coordinate with partner teams, and drive long-term corrective actions.
Review and approve the operational readiness of new service features and changes.
Execute and own software and infrastructure deployments using approved automated tools and change-management practices.
Proactively identify recurring incidents, ticket noise, operational gaps, and sources of toil; create automation, bugs, runbooks, metrics, and alarms to address them.
Investigate performance, capacity, networking, host, and storage-system issues, escalating effectively when deeper product or vendor expertise is required.
Identify growth trends and provide input to capacity planning and service scaling.
Create and improve alarms, dashboards, operational procedures, troubleshooting guides, and service documentation.
Participate in large-scale events involving service dependencies and coordinate recovery activities.
Contribute to problem management by identifying root causes, tracking corrective actions, and preventing recurrence.
Continuously improve service operability, observability, resilience, and customer experience.
Own moderately complex components within platform services or SDKs; lead team-level improvements to integration frameworks and developer tooling.
Perform deep debugging across a bounded set of distributed services, driving fixes that protect downstream consumers and upgrade paths.
Analyze usage, performance, and error budgets for specific platform surfaces; implement targeted resilience and capacity optimizations.
Author and curate team-scoped documentation, samples, and adoption guidance.
Own a bounded platform component (service module, SDK area) and evolve its contracts for multi-tenant use.
Perform deep debugging across a limited-service graph; drive compatibility-safe remediation plans.
Implement targeted resilience/capacity patterns and document adoption guidance for team consumers.
Design software solutions and analyze and help identify requirements to achieve business and operational goals, independently.
Adhere to and suggest improvements to all phases of the software development lifecycle.
Utilize working knowledge to develop new software features and enhancements following design specifications and develop documents to clarify software design and code.
Lead code reviews in designated areas to help drive improvements.
Conduct debugging and troubleshooting to identify and fix moderately complex software issues. Develop fixes for identified issues.
Implement software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.
Exercise judgment and discretion to conduct performance profiling and optimization of coding.
Troubleshoot and resolve moderately complex issues related to application programming interface (API) functionality and integration.
Implement moderately complex API versioning, lifecycle, and interoperability strategies.
Design and develop software, systems, and services aligned to pre-defined system architecture.
Develop working knowledge of software architecture decisions and best practices.
Collaborate with team leads to review work to ensure alignment with software architecture.
Implement moderately complex performance optimization and scalability strategies in software design.
Collaborate within and beyond immediate team to understand customer issues and align solutions.
May provide technical guidance and support to customers regarding customer-reported issues, independently.
Coach, mentor, and guide others to advocate for customers' interests and suggest product enhancements based on feedback.
Influence team to ensure customer satisfaction through timely resolution of issues and effective communication.
Implement customer issue and/or defect handling and training processes, independently.
Investigate and troubleshoot complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).
Collaborate with the team to establish and follow development practices and coding standards.
Exercise judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
Keep up to date with industry best practices and apply them to software development processes.
Implement secure coding practices to prevent security vulnerabilities.
Perform periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
Exercise judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Independently manage work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritize work and adapt to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaborate across teams to align on expectations and achieve shared objectives. Build and maintain a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listen to diverse perspectives and ask questions to ensure understanding of others.
Independently identify and address standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyze data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contribute to knowledge sharing and best practices.
Embrace continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. Seek out and leverage feedback and training to improve skills. Contribute to a culture of continuous learning and knowledge sharing with team members.
Develop ideas and recommend updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seek input from team members on alternative approaches and methods for improving work.

Requirements

4+ years of experience supporting commercial software, cloud infrastructure, or storage services in a distributed production environment.
Strong knowledge of Linux, operating systems, networking fundamentals, and production operations.
Knowledge of storage systems, file systems, and distributed-system fundamentals.
Experience with automation or infrastructure tooling such as Python, Terraform, Bash.
Strong troubleshooting, debugging, incident-management, and ticket-resolution skills.
Ability to coordinate effectively with development, operations, networking, security, and other partner teams.
Clear written and verbal communication, sound task management, and the ability to produce high-quality technical documentation.
Ability to interpret service metrics, logs, alarms, and operational trends during troubleshooting and reliability analysis.
Familiarity with Agile practices, change management, and production-readiness principles.
Hands-on experience with NetApp storage platforms, administration, monitoring, troubleshooting, or performance analysis is an added advantage.
Experience operating enterprise file-storage services or other large-scale storage platforms.
Experience with cloud infrastructure and services, particularly Oracle Cloud Infrastructure.
Experience designing or improving highly available, resilient, and scalable operational systems.
Experience developing automation for provisioning, deployment, monitoring, remediation, or operational workflows.
Understanding of storage protocols, data protection, backup, replication, and disaster-recovery concepts.
Demonstrated automation mindset: identifying repetitive operations and operational toil, automating them safely, and measuring the resulting improvement.
Creative and analytical problem solving, including structured brainstorming and root-cause analysis to produce scalable, durable solutions for recurring problems.

Skills

Linux
Operating systems
Networking fundamentals
Production operations
Storage systems
File systems
Distributed-system fundamentals
Automation
Infrastructure tooling
Python
Terraform
Bash
Troubleshooting
Debugging
Incident management
Ticket resolution
Communication
Task management
Technical documentation
Service metrics interpretation
Log analysis
Alarm interpretation
Operational trend analysis
Agile practices
Change management
Production-readiness principles
NetApp storage platforms
Enterprise file-storage services
Large-scale storage platforms
Cloud infrastructure
Cloud services
Oracle Cloud Infrastructure
Highly available systems design
Resilient systems design
Scalable operational systems design
Automation development
Provisioning automation
Deployment automation
Monitoring automation
Remediation automation
Operational workflows automation
Storage protocols
Data protection
Backup
Replication
Disaster recovery
Automation mindset
Problem solving
Analytical problem solving
Structured brainstorming
Root-cause analysis
Platform software development
Service contracts
Multi-tenant use
Compatibility-safe remediation
Resilience patterns
Capacity patterns
Software development lifecycle
Software design
Software development
Code reviews
Software testing
Quality assurance
Software error logging
Observability
Performance profiling
API functionality
API integration
API versioning
API lifecycle management
API interoperability
System architecture
Software system structural design
Performance optimization
Scalability strategies
Customer issue resolution
Product enhancement suggestion
Development practices
Coding standards
Code quality
Secure coding practices
System maintenance
System upgrading
System patching
Service availability
Service health
Service support
Service reliability
Work management
Timeline monitoring
Deliverable management
Project prioritization
Cross-team collaboration
Stakeholder needs understanding
Customer needs understanding
Diverse perspective listening
Knowledge sharing
Best practices contribution
Process improvement
Protocol improvement
Workflow improvement

Experience Level

4+ years of experience

Salary/Compensations

$87,800 to $209,500 per annum

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Equal Opportunity

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.